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Fiserv ECM solutions rated 'best-in-class' by CEB TowerGroup

July 25, 2013

Nautilus and Director enterprise content management solutions from Fiserv Inc. have earned best-in-class ratings in the CEB TowerGroup 2013 Enterprise Content Management Technology Analysis. Nautilus and Director were both recognized in the content management and user experience categories; Nautilus was also recognized in the enterprise support category.

Fiserv ECM solutions provide  Fis of all sizes with tools that include document imaging, workflow, reporting and risk mitigation. All are available as either in-house solutions or outsourced services.

"Financial institutions are now realizing how ECM and workflow integration that facilitate the exchange of documents with consumers can lead to higher levels of self-service," said CEB TowerGroup senior research director Craig Focardi. "Cost reduction, compliance requirements and customer service improvements are driving investments by financial institutions in emerging ECM capabilities that can help solve key shortcomings in customer- and employee-facing technology solutions."

"We are delighted that CEB TowerGroup has recognized our ECM solutions as advanced components in banks' constant effort to streamline processing efficiencies, maintain compliance and provide enhanced customer service," said Jay Coomes, vice president of product and strategy for enterprise content management at Fiserv. "[A]s new regulations evolve, banks will require ECM capabilities that help them adapt to new requirements and maintain the highest level of document management."

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