News

Fiserv adds Florida contact, service center to support clients

March 14, 2017

Fiserv Inc., a provider of financial services technology solutions, has opened its third contact and servicing center. The company is expanding its business process outsourcing capacity by 22 percent with the Lake Mary, Florida, facility in order to meet the growing demand among financial institutions and automotive lenders for customer care, collateral management and back office functions.

Fiserv has provided BPO services from Amherst, New York, for nearly 30 years. The centers in Amherst and Lake Mary are touch points for more than 1 million accounts and even more borrowers, handling more than 1.7 million inbound and outbound calls annually, according to a press release. Multiple locations also better support business continuity planning.

"As regulatory and technology landscapes continue to change, successful businesses are focusing on their core competencies and engaging a trusted partner to handle both routine interactions and functions and more comprehensive business continuity support," said Steve Bissett, Fiserv vice president of client services for lending solutions, in the release. He said that by providing a layer of operational coverage, Fiserv enables its clients to focus on growth strategies.

In 2016, Fiserv expanded its first contact and servicing center from one location to two. In addition, the facilities began supporting webchat and can accommodate customer needs in seven languages.

The contact and servicing center also provides deposit and conversion support to financial institutions, processing more than 4.7 million lockbox payments in 2016.