News

First Data certifies NCR APTRA Interactive Teller

November 18, 2013

NCR Corp. announced that First Data has certified its APTRA Interactive Teller for its network. The certification enables First Data's financial institution ATM-driving clients to use APTRA Interactive Teller for standard ATM transaction processing.

APTRA Interactive Teller gives a live teller remote control of an ATM to conduct two-way audio/video transactions with customers. The efficiency and security created through the centralization of tellers enables financial institutions to transform their branch locations into more effective service and sales environments, according to the announcement. APTRA Interactive Teller lets financial institutions offer access to teller services during non-traditional banking hours, build new small-footprint branches and provide full teller services in areas not served by branches, all while taking advantage of the features of NCR ATMs such as deposit automation, bill pay and new account and loan initiation, the companies said in a press release.

"As the first processor to certify APTRA Interactive Teller to enable standard ATM transactions, First Data is unlocking the complete potential of the solution for our customers," said Mary Knich, vice president, ATM solutions, First Data. "The video module allows financial institutions to extend teller services to more locations and efficiently extend service hours, and the traditional ATM self-service functionality provides return on investment even after teller hours are over."

NCR estimates that adding an additional 10 hours of branch service each week to a typical financial institution branch can cost as much as $50,000 per year. APTRA Interactive Teller can conduct approximately 95 percent of typical teller transactions over the same timeframe at a fraction of the operational cost.

To date, NCR has installed APTRA Interactive Teller at more than 75 financial institutions in more than 30 U.S. states.

Read more about ATM innovation.