News

First Community CU brings first video teller ATM to Houston

October 4, 2013

First Community Credit Union, a Houston, Texas-based FI serving more than 96,000 members, has added a new branch located in an HEB grocery and featuring interactive video technology from NCR Corp. FCCU is the first financial institution in Houston to deploy NCR APTRA Interactive Teller, a news release from the company said.

APTRA Interactive Teller will augment in-person teller services in the HEB store; FCCU members can use the new technology to speak to a live teller from 9 a.m. to 7 p.m. weekdays and 9 a.m. to 5 p.m. on Saturdays.

"The interactive video technology from NCR helps us offer complete teller services in a smaller footprint along with new accounts and lending services," said Nancy Trennel, vice president of marketing and business development at First Community Credit Union. "FCCU has always operated with the philosophy of 'People helping people'. With APTRA Interactive Teller, we can live that philosophy with technology without taking people out of the equation."

APTRA Interactive Teller is the only ATM-based technology that not only lets people talk to a live remote teller but also gives the teller remote control over the machine to conduct transactions. The technology lets FIs offer access to teller services during non-traditional banking hours, build new small-footprint branches, and provide full teller services in areas not served by branches, NCR said. At the same time they can offer advanced functionalities such as intelligent deposit, bill pay and new account and loan initiation. 

"APTRA Interactive Teller helps financial institutions rethink their retail network," said Brian Bailey, vice president and general manager of NCR branch transformation. "FCCU is able to offer branch services and reduced wait times in a small footprint, grocery store location thanks to this technology."

Read more about installation and deployment.