Bank / Credit Union

Fifth Third wins Best Customer Service award

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October 8, 2026

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Forbes has named Fifth Third Bancorp to its 2027 Forbes Best Customer Service list. This is the fourth consecutive year the bank has won this award, according to a press release.

Forbes conducted surveys of more than 164,000 customers ranking companies based on interactions, speed, services and resolution. Fifth Third earned its place due to its branch network of close to 1,500 branches and 21,300 ATMs, alongside personal banking. One example is Fifth Third Momentum Banking for cash flow and fraud protection.

"Four consecutive years on this list demonstrates that our teams are earning customers' trust one interaction at a time," Jamie Leonard, chief operating officer at Fifth Third, said in the release. "That matters more than ever this year, as we welcome hundreds of thousands of new customers from Comerica. Our standard remains consistent: we measure ourselves against the best and work hard to get better every day."