News

Fast-growing Capital Bank taps Diebold for new ATM fleet

August 20, 2013

Capital Bank, a regional FI in the Southeast U.S., has partnered with Diebold Inc. to standardize its ATMs and support services. Diebold has installed 170 Opteva ATMs for the bank, 100 of which feature deposit automation capabilities along with comprehensive integrated services to manage the fleet.

As a result of acquisitions over the past two years, the bank's network included ATMs from several manufacturers, with support by various vendors.

According to a Diebold news release, the bank determined that it would be best served by a single source for delivery and management of its ATM fleet, naming Diebold the sole ATM and services provider to 164 Capital Bank branches throughout Florida, North Carolina, South Carolina, Tennessee and Virginia.

Diebold integrated services will enhance the fleet's uptime, the company said. Services include first- and second-line maintenance for preventive and responsive maintenance.

Using its ATM Endpoint Protection by Symantec and its software deployment service, Diebold will maintain up-to-date anti-virus and operating system software, as well as security patches.

Additionally, the company will provide availability management service powered by Diebold OpteView Resolve, for 24/7 ATM status monitoring, notification, remote diagnostics and failure resolution.

"Through Diebold's Integrated Services offering, we're also supporting the rapid pace of Capital Bank's expansion by delivering consistent, reliable ATM channel management services to all of the bank's current branches," said Mychal D. Kempt, vice president of North American operations at Diebold. "We are pleased to be a part of fulfilling the bank's larger strategy of continued growth."

Read more about installation and deployment.

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As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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