STRATEGIC PARTNERS
'Implementing EMV at the ATM: PIN Change at the ATM,' provides guidance for deployers thinking about adding the facility for PIN change at the ATM.
April 1, 2015
The ATM working committee of the EMV Migration Forum has released a white paper, "Implementing EMV at the ATM: PIN Change at the ATM," that provides guidance for ATM deployers considering adding the facility for PIN change at the ATM.
Though PIN change at the ATM is not mandated by any of the payment networks, it offers cardholders a convenient self-service option. It also provides a way for an issuer to deliver PIN change and PIN unblock issuer scripts to a chip card, the forum said in a press release. However it is important for this experience to be consistent and positive for the ATM user.
"In order to make an informed decision, it is important for ATM owners and issuers to understand how this service functions in the magnetic stripe world today, and what should be considered when deciding if, where, when and how to offer PIN change at the ATM when implementing EMV chip technology," said Randy Vanderhoof, director of the EMV Migration Forum. "This white paper answers these key questions and provides guidance through the decision and implementation of PIN change at the ATM."
Besides EMV PIN change and unblock, the white paper covers:
"This PIN change resource is a direct result of the support and contributions from many Forum members who generously volunteered their time and expertise to completing this project. This white paper provides ATM owners and issuers with a valuable reference to PIN change at the ATM," said Ron Schnittman, co-chair of the ATM working committee and ATM network manager at Bank of America.
The white paper was developed by the working committee under the leadership of Deborah Spidle of Paragon Application Systems and Marc Cleven of Visa Inc.
