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Diebold taps Accenture to transform business processes

May 2, 2014

This week, Diebold Inc. and Accenture announced a multi-year agreement under which Diebold will engage Accenture to provide finance and accounting, human resources, and procurement business process outsourcing services to support Diebold's broader transformation strategy. 

Under the agreement, Accenture will collaborate with Diebold to create a global service delivery model for the three business components in order to improve the quality, controls and efficiency of Diebold's integrated global business processes. Accenture will use its practices, technologies and delivery network to help Diebold establish more globally standardized controls, improve operational transparency, lower spending, and reduce costs.

"Diebold selected Accenture because of its track record for delivering large transformation projects that deliver meaningful business outcomes," said Andy W. Mattes, Diebold president and CEO. "By working with Accenture, we are strengthening our business controls and processes to help execute our multi-year, Diebold 2.0 transformation. While our agreement with Accenture requires upfront investment, it increases our degree of confidence in meeting our business objectives and provides us flexibility to add scale as Diebold grows. This approach will help drive success within our four key turnaround pillars of cost, cash, talent and growth."

In F&A, Accenture services will link the procurement and financial departments (procure-to-pay), receive and process customer sales (order-to-cash) and aggregate existing financial and accounting data (record-to-report). In addition, Accenture will apply its analytical capabilities and technology to provide data-driven insights into service performance, global processes and customers. 

For Diebold's HR processes, Accenture will deliver business process services in recruitment, employee support, data, and workforce and benefits administration, and will provide analytics for ongoing insights into HR operations.

In procurement, Accenture will leverage capabilities from its recent Procurian acquisition to provide business process services in procurement analytics and procurement operations, as well as indirect spend, to reduce cost, improve compliance, operational quality and enhance supplier analytics. 

"Helping Diebold achieve its strategic transformation goals is an important area of focus for Accenture," said Bob Sell, group chief executive for Accenture communications, media and technology operating group. "The close collaboration we have established with Diebold allows Accenture to enhance the focus being placed on back-office operations while Diebold leadership increases its focus on the front office strategy of growing the products, services, software, and outsourcing revenue streams."

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Diebold Nixdorf

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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