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Diebold, Suncorp Bank enter 5-year integrated services agreement

May 4, 2012

Diebold Inc. announced  a five-year integrated services agreement with Australia's Suncorp Bank. As part of the contract, Diebold will deploy its availability management solution, OpteView Resolve, across more than 700 Suncorp ATMs, and will migrate the bank's multi-vendor ATM fleet to its global software platform, Agilis 3.

Diebold's Managed Services Center will monitor all Suncorp ATM service incidents with its availability management service, powered by OpteView Resolve. The solution will provide end-to-end management for the entire network availability cycle from status notification to problem resolution.

"By implementing Diebold's OpteView Resolve solution, we are now able to remotely deliver updates to our ATMs, allowing enhanced functionality and customer experience while increasing security and lowering operating costs," said Paul Evans, executive manager of channel development at Suncorp Bank. "Diebold's solutions help ensure our ATM network will be compliant with future industry requirements, and support cost-effective growth by providing the flexibility and ongoing ability to support multiple ATM models."

Agilis software was designed to improve customer relationships, streamline operation and enhance security. Suncorp is the first Diebold customer in Australia to deploy the software 

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Diebold Nixdorf

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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