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Diebold rolls out new product line with branch transformation in mind

October 15, 2013

A new family of banking terminals from Diebold Inc. is helping financial institutions to achieve their branch transformation goals, a news release from the manufacturer said. Influenced by a two-year research effort, the company's Opteva Branch Performance Series was designed to help FIs realize operational efficiencies and encourage customer relationship-building opportunities.

Branch Performance Series terminals allow an FI to move transactions from the teller line to a self-service device within the branch, reducing costs. The in-lobby teller terminals deliver self-service or partially assisted service capability at the teller line, next to a teller pod or freestanding within the lobby or vestibule.

Branch Performance Series terminals deliver a robust transaction set, which includes withdrawals and envelope-free check and cash deposits, the release said.

In-lobby teller terminals can be integrated with Concierge Video Services and Agilis Campaign Office to further personalize the interaction experience and connect with call center staff as needed. The in-lobby teller terminal runs on the Agilis software platform and is currently available in the United States.

"As consumer needs change, we are helping financial institutions evolve the form and function of the branch to become a more efficient, customer-centric destination," said Frank A. Natoli Jr., Diebold EVP and chief innovation officer.

" ... Consumers and small to medium-sized businesses want to complete fast, efficient transactions in a professional environment. They want intuitive technologies. The Branch Performance Series addresses each of these needs."

View the Opteva Branch Performance video below:

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Diebold Nixdorf

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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