News

Diebold invests $10 million in new service, logistics center

November 7, 2005

NORTH CANTON, Ohio - Diebold Inc. celebrated the grand opening of the Diebold Global Service Logistics Center on Monday, Nov. 7, according to a news release. The company broke ground for the two-story, 165,000-square-foot center in August 2004.

The center is located in Green, Ohio, in the CAK (Canton-Akron) International Business Park, which is less than 10 miles from Diebold's world headquarters. The new center replaces previous facilities in Mogadore and Seville, Ohio.

Diebold will lease the new facility from the Inland Real Estate Investment Trust for a minimum of seven years.

The facility's lease and construction represent a $10 million investment.

The center supports products, including those in Diebold's security and self-service lines, and is home to more than 38,000 unique parts. It also houses staging for ATMs and includes a media center, materials planning, product refurbishment and repair.

Because the center is located in the business park, which is zoned for foreign trade, merchandise that is imported to and shipped from the new center to foreign countries may be exempt from duty payments, and Diebold may assemble, package, store, re-package, sort, test, label and repair foreign merchandise at the new facility.

The facility also introduces new technology, better building design and improved workflow. Streamlined "picking" – the act of selecting and accumulating items in an order - will reduce order-processing time from a maximum of two hours to about 20 minutes.

Modernized storage will allow for better parts placement and inventory planning. And 17 shipping and receiving docks will allow for more efficient processing of more than 19,000 repairable parts that are received and more than 36,000 orders that are shipped each month.

Chuck Ducey, Diebold's vice president of Global Customer Service Solutions, said the former facilities didn't allow for the efficiencies of a combined operation, a modern design and more advanced equipment.

"We strive to provide world-class service, and we want our facilities to match the quality of our service operation," he said. "Our parts warehousing, repair and refurbishment departments are complementary components of our organization, but our old facilities placed them more than 30 miles apart. We needed a facility that brought our team together, made better use of space and enabled us to employ modern, state-of-the-art equipment for increased efficiencies and improved productivity.

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