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Diamond Bank reports growth with multichannel platform

November 18, 2013

CR2 and Diamond Bank have reported the bank's successful growth using the BankWorld multichannel platform. Diamond Bank deployed CR2's BankWorld multichannel platform across ATM, Internet and mobile banking channels, including innovative banking services in Nigeria, the companies said in a press release.

BankWorld has empowered the bank to extend their customer reach beyond the bank branch using electronic channels, and the bank has experienced significant growth in their customer base as a result, the announcement said. BankWorld provides a platform for Diamond Bank's ATM, Internet and mobile channels. Diamond Bank has rolled out its Internet channel to both corporate and retail customers, and, since the implementation of BankWorld, the Bank's ATM network has grown rapidly from 15 ATMs to a network of nearly 700 ATMs today.

BankWorld is a fully integrated platform, meaning the bank's staff can manage this rapid growth from a single point. BankWorld's operational tools have enabled the bank's team to manage and support the growing network both locally and remotely, ensuring they can always provide their customers with advanced banking services.

"Diamond Bank is a very innovative bank that strives to provide their customers with the most cutting-edge banking services," said Martin Dolan, CEO of CR2. "With BankWorld, the Bank has been able to take their self-service offering to the next level in Nigeria and provide their customers with the excellent customer experience they demand."

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CR2

CR2 is the leading global provider of innovative self-service banking solutions providing banks worldwide with robust and flexible ATM, Internet, Mobile, Kiosk and POS channels.

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