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COCC, SilverCloud partner up to provide self-service banking support

September 3, 2013

SilverCloud and COCC are pairing advanced self-service solutions with core technology to help financial institutions across the northeastern United States deliver consistent, in-depth customer support across a growing number of self-service channels, the companies recently announced in press release.

COCC is a mutually-owned core technology provider serving financial institutions throughout the northeastern United States. The company's outsourced technology services are based on an advanced, relational platform that maximizes client flexibility and efficiency, the release said.

Portsmouth, N.H.-based SilverCloud provides a customer service knowledge solution that unifies an FI's channels with consistent and accurate information. According to the release, institutions can implement a monthly subscription in less than 20 hours with little impact to their in-house resources.

"SilverCloud's products enable our clients to provide the best possible self service while ensuring that information is consistent, delivered at lower cost, and tailored to increase revenue — all critical business objectives for financial institutions right now," said Joe Trafton, SVP and Chief Strategic Officer at COCC.

 According to the release, organizations powered by SilverCloud Breeze have experienced a 75 percent reduction in email volume and 23 percent reduction in call center costs, while increasing loans and product adoption.

"Everyone at SilverCloud is looking forward to working with the COCC team and broadening our relationships with financial institutions in the Northeast region," said SilverCloud CEO Scott Cornell. "COCC has an exemplary reputation in the industry and we are proud to be part of their trusted product line." 

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