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Cisco gives CSI thumbs-up for customer service excellence

September 4, 2013

Computer Services Inc., a provider of end-to-end technology solutions for FIs, has announced that Cisco Systems has once again honored it with the Cisco Channel Customer Satisfaction Excellence award. In recognition of this accomplishment, CSI will receive a star on the Cisco Partner Locator page, signifying that the company has achieved outstanding customer fulfillment.

CSI delivers core processing, managed services, mobile and Internet solutions, payments processing, print and electronic distribution, and regulatory compliance solutions to FI and corporate customers across the nation.

To ensure optimum service, CSI delivers round-the-clock support for its managed services customers through a redundant operating network, known as the HIVE, which is staffed by certified technology professionals, the company said in its announcement.   

"As a company, our success directly correlates with the success and overall satisfaction of our customers, which serves as further motivation to go above and beyond the industry norm toward solidifying lasting relationships with each client," said Steve Powless, CEO of CSI. 

The Channel Customer Satisfaction Excellence designation is based on customer satisfaction results collected online through the Cisco Partner Access tool.  

CSI customer Cheryl Sondgeroth, VVP and computer operations officer and ISO for The Farmers and Merchant Bank of Boswell, Ind., said CSI customer support was an invaluable resource for her and her staff.

"CSI has always been a great company to work with, and having immediate access to their experienced and knowledgeable staff plays a key role in helping us resolve issues quickly and efficiently," she said. "Regardless of the challenge, the CSI customer support team is fully dedicated to providing an immediate solution to our staff and truly treats each individual as a person rather than a number."

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