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Cash Connect, Loomis integrate ticketing systems

The integrated systems automatically open tickets and share updates, resulting in faster customer updates and a streamlined ticketing process.

January 9, 2015

Cash Connect and Loomis have completed a system integration that the companies say will bring added efficiency to the vault cash management process.

According to a press release, the system integration covers all ticket types including installations, deinstallations, emergency cash runs, and technician meets. 

Working together, the systems automatically open tickets and share updates such as estimated arrival times and closing notes. Information on service tickets is shared between the systems as well, resulting in faster information to the customer and a streamlining of the ticketing process.

"This is an exciting development," said Jonathan Waterhouse, manager of the Cash Connect Total Cash Management division. "The more we can streamline the end-to-end flow of information, the better the customer experience will be. This development gives customers faster access to information and allows support staff within Cash Connect and Loomis to spend less time transmitting data and more time addressing customer needs."

"When areas of efficiency like this are created it helps bend the whole process toward better customer service," Loomis CEO Chuck O'Brien said in the release. "Earlier this year, Loomis implemented a new ticketing system. Cash Connect is the first partner with an automated interface to this system."

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