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CASE STUDY: Mount Vernon Money Center

Mount Vernon Money Center is using a GPS-based solution from Xora Inc. to improve customer service. In less than one year it increased customer response times by 25 percent by integrating the GPS solution with work-order and mapping systems.

August 9, 2005

Mount Vernon Money Center uses a Mobile Workforce Management solution from Xora Inc. to improve the employee record process. The solution enables the company's field service repair technicians to clock in and out using GPS-enabled mobile phones. In deploying the Mobile Workforce Management application, MVMC has shifted responsibility for capturing time sheet data from its Help Desk employees to the technicians themselves, resulting in greater payroll accuracy and fewer complaints.

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Editor's note: This case study was provided by Xora, Inc.. Statements made in the text reflect the views and/or opinions of its author(s) only.