News

Blue Label Telecoms taps INETCO for application performance monitoring

September 25, 2012

INETCO Systems Ltd., a provider of transaction-based application performance monitoring solutions, today announced that Transaction Junction, a subsidiary of Blue Label Telecoms, has chosen INETCO Insight to improve operational efficiency and gain better visibility into the customer experience. Blue Label Telecoms will also use INETCO Insight to monitor its mobile prepaid airtime program, which is being rolled out in thousands of retail locations across Africa, Mexico, India and China.

Transaction Junction provides electronic funds transfer and a variety of value-added service transaction management solutions to the Southern Africa and global market sectors. Customers include established corporations in South Africa such as RCS Group, the SPAR Group, Shoprite, Pick 'n Pay, National Lottery, Capitec Bank, TOTAL South Africa Petroleum and ShoeCity.

By guaranteeing that all credit, debit, lotto ticketing, bill payment, prepaid electricity and prepaid mobile air time transactions are secure and reliable, Transaction Junction enables its customers to focus on their core business without risk of revenue disruption, an INETCO news release said.

"The primary driver for the implementation of INETCO Insight was to provide an operational view of our transactional environment that reflected the customer's experience," said Neal Bresler, operations and security manager for Transaction Junction. "This is particularly true when system performance degrades, as opposed to complete system failures. INETCO Insight allows us to easily adjust our view and sensitivity to proactively detect the onset of system degradation."

INETCO Insight also provides Transaction Junction with a better understanding of not only how certain application or network infrastructure components are performing, but also what is happening between them that may affect the completion of an end customer's transaction. 

Transaction Junction was able to install INETCO Insight within its major operational data centers in less than a week. The agentless, transaction-based software has been configured to group transactions by customers and back-end authorization hosts. Real-time alerts have been set for each of these groups, based on relevant response codes that indicate an event on the internal system or on a partner's system is degrading the end customer experience.

The sale of INETCO Insight to Transaction Junction and Blue Label Telecoms was orchestrated through South African IT and banking solutions provider, Stanchion Payment Solutions.

"Stanchion understands the critical nature and unique intricacies of the Transaction Junction environment, and we knew that INETCO Insight would enhance their customer service quality," said Graham Williams, managing director of Stanchion Payment Solutions. "In addition, INETCO Insight enabled Transaction Junction to pin-point real-time issues across the multiple value-added services they support, making dialogue between vendors more constructive as opposed to a finger pointing exercise."

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