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Bank of Jinzhou launches 'sub-branch' concept with Huawei VTM

BOJ plans a broader rollout of the device in airports, metro stations, business districts and residential communities, where they will serve as 'unattended bank' outlets.

August 29, 2014

China's Bank of Jinzhou has officially opened its newest sub-branch after a six-month trial run. The facility has deployed a virtual teller machine remote bank solution from Huawei, marking the Fi's move toward a smart bank model.

Located in a self-service zone, the VTM enables voice and video communication as well as desktop sharing between customers and remote bank tellers to implement an array of functions, a Huawei press release said.

The machine fills the gap between "face-to-face" and self-service banking services for BOJ. During the trial operation, the Huawei VTM solution won favor for its streamlined customer service experience, the release said.

For example, the VTM allows customers to open an account in a matter of minutes, considerably less time than is required to do so at a teller counter. The VTM solution has dramatically simplified other service operations as well, Hauawei said.

BOJ plans a broader implementation of the Huawei VTM in a wide range of locations such as airports, metro stations, business districts and residential communities, where they will serve as "unattended bank outlets" providing 24/7 customer service.