STRATEGIC PARTNERS
December 15, 2008
SINGAPORE — Indonesia' s Bank Central Asia has signed with Wincor Nixdorf AG to expand its multichannel self-service network. According to a news release, BCA is Indonesia' s largest transactional bank, with more than 7 million customers and long considered one of the most progressive financial institutions in the country. BCA expects to deploy 283 ProCash1500xe ATMs and 200 ProInfo 1000 kiosk systems in addition to the existing 1,090 Wincor Nixdorf kiosks the bank has installed since 2003. Wincor Nixdorf will also assume responsibility for maintenance of both the kiosks and ATMs through its service coverage. Wincor Nixdorf says BCA took on a pioneering role to move teller transactions to ATMs, migrating 70 percent of teller transactions to self-service outlets in 2007. And to enhance customer service, BCA has moved up to 30 percent of non-cash transactions from the bank's ATMs to 1,000 ProInfo 1000 kiosk terminals, reducing customer wait times at ATMs. Complex transactions handled by the ProInfo 1000 include registration for e-banking, payment functions for 70 different types of bills, purchases of vouchers and airline tickets, and funds transfers. "We are very satisfied with the advanced technology from Wincor Nixdorf, and our customers are satisfied with us because of the ease of use and the feeling (of being) a part of the modern society," said Stephen Liestyo, senior general manager of BCA ' s consumer banking division. "Furthermore, we are not only gaining a competitive advantage by using the kiosks, we are also saving money, since the transaction costs at the terminals are 30 percent lower (when) compared with transaction costs at the ATM."
