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ATMIA seeks participants for global benchmarking project

July 25, 2013

The ATM Industry Association is preparing for its second round of global benchmarking in partnership with Value Partners Management Consulting, which executed the first round of benchmarking in 2011/2012 with participation from 40 ATM operators in six regions. 

ATMIA is now signing participants for second round of benchmarking, which will focus on critical aspects of the ATM value chain that exhibit significant variance in effectiveness, revenue and cost performance. These include: 

• revenues, costs and profitability;
• cash management and forecasting methods;
• transaction management (including fraud, crime and dispute management);
• ATM performance monitoring;
• innovations and multiple functionalities on ATMs; and
• use statistics.

Benchmarking allows ATM operators to compare the processes and performance metrics of their business with others. Participants are able to identify the best-in-class and compare results against current industry leaders.

The chief benefits of benchmarking ATM operations include the ability to: 

• compare key operational areas of an ATM business with national, regional and global benchmarks and other revelant peer groups;
• determine whether there are possible cost savings to be achieved;
• determine whether there are weak areas in ATM operations; and
• highlight areas of performance excellence to senior management or investors.

The benchmarking service is fully confidential, and is provided by Value Partners under the supervision of Francesco Burelli, a partner in the firm and the head of cards, payments and transactional banking at its London office. Results of the study will be made available to participating ATM operators only. 

Benchmarking will be carried out over a three-month period, which will encompass data collection, quality checking. Key dates for the second round of this survey are: 

• Sept. 30, 2013 — closing date for signup of participating ATM operators;
• October to December 2013 — data gathering and verification with support from Value Partners;
• January 6th 2014 — release of confidential reports to participants; and
• January 15th 2013 — release of accompanying non-confidential Global Industry Report.

Operators who wish to receive a copy of the 2012 General ATM Industry and Benchmarking Report or who would like organize a briefing about participation in the benchmarketing, should contact their ATMIA chapter representative or executive director for Europe Flora Hamilton.

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ATM Industry Association (ATMIA)

The ATM Industry Association, founded in 1997, is a global non-profit trade association with over 10,500 members in 65 countries. The membership base covers the full range of this worldwide industry comprising over 2.2 million installed ATMs.

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