News

Akbank, NCR collaborate on interactive video installations

Turkey's leading bank has completed the f​irst European deployment of the NCR SelfServ 91 Interactive Teller solution.

March 18, 2015

NCR Corp. and Turkey's Akbank have partnered on three different use cases of NCR Interactive Teller in locations with the goal of increasing customer access to everyday banking services. According to a press release, the project represents the first European installation of NCR SelfServ 91 Interactive Teller.

All deployments are in Istanbul at sites that include:

• Akbank's Bahariye main branch, to decrease teller waiting times and increase customer satisfaction;
• Akbank's new mini branch concept in Gültepe district of Istanbul, to extend service time by 3.5 hours daily; and
• the Cevahir shopping mall, to provide real-time disbursement of consumer loans for high value items sold in the mall, such as flat screen televisions, cell phones, washing machines and furniture.

"Our customers demand the best experience when they bank with Akbank," said Orkun Oguz, EVP of direct banking at Akbank. "[W]e aim to further enhance customer service and the effectiveness of our banking services by increasing access to banking services using the [interactive teller] technology without losing the advantages of human interaction."

NCR Interactive Teller lets financial institutions offer access to teller services during nontraditional banking hours, build new small-footprint branches, and provide full teller services in areas not served by branches, the release said. At the same time, they take advantage of the advanced ATM features such as intelligent deposit, bill pay and new account and loan initiation.