News

3 California CUs choose Dolphin Debit for ATM management

September 21, 2018

Three California credit unions have selected Dolphin Debit, a full-service ATM management company, to operate their ATM fleets, according to a company press release.

The three are:

San Jose-based Pacific Postal Credit Union, founded in 1931, a 14,186-member institution with $217.1 million in assets, serving U.S. Postal Service and other civil service employees and their families.

Santa Clara-based Mission City Federal Credit Union, founded in 1959, a 4,871-member institution with $102.8 million in assets.

Pasadena Federal Credit Union, founded in 1935, an 11,000-member institution with $169 million in assets, serving four Southern California municipalities and about 100 other organizations.

PFCU was not getting the service levels needed from its previous provider, who "did a lot of things without telling us, and our SEGs got upset," according to John Schaefer, vice president of member service and marketing at PFCU. "[T]his put us in a position where the perception was that we were the ones falling short on service levels."

PFCU started by putting Dolphin Debit in charge of a single new machine, and then moved its fleet of half a dozen ATMs to Dolphin Debit upon the expiration of its old contract, the release said.

"Because credit unions provide great service to our members, we tend to expect it from our vendors," Schaefer said. "Dolphin Debit is all about that. They have the right approach and right mentality, and that was important to us."