Commentary

2018 Kiosk Marketplace Census examines industry trends, opportunities

April 26, 2018

ATM Marketplace sister publication Kiosk Marketplace has organized its first annual industry census in response to requests from readers seeking reliable data on the size and growth of the self-serve kiosk industry.

The newly released 2018 Kiosk Marketplace Census provides statistical insight into the various technologies available and the numerous customer segments served. The study distinguishes between self-serve kiosks and ATMs while acknowledging that they do share many components and technologies.

The report compiles and analyzes survey results in five industry segments: kiosk retailers or brands; hardware manufacturers; software providers; value-added resellers; and hardware component manufacturers. Kiosk Marketplace also conducted more than 30 phone interviews with readers to get feedback on the survey results.

Statistics in the report are based on questionnaires completed in October and November by more than 100 Kiosk Marketplace readers.

Survey participants were asked to provide information about installation numbers, plans for future deployments, revenue, business mix, investment in research and development, operating costs, kiosk content strategy, return on investment, sales methodology, outlook on technology, level of optimism and perceived challenges.

The 44-page report is available for purchase at the Kiosk Marketplace online store,