Contactless takes a back burner, but it's still heating up

August 18, 2016

ATM operators keeping tabs on NFC contactless card and mobile wallet technologies will find a few interesting statistics in a study released last week by the…

The digital banking experience: 7 ways to put the customer front and center

Functionality alone no longer gets the job done; engagement is where loyalty is truly gained. Guest commentator Mark Kilpatrick offers suggestions for gaining…

Diebold Nixdorf unveils new logos, website

August 17, 2016

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UK Faster Payments Scheme accredits Compass Plus

August 17, 2016

Compass Plus, a provider of payments software for processors and financial institutions, has become one of just five companies to achieve aggregator…

TNS rolls out dial payments backup with single-vendor simplicity

August 16, 2016

Transaction Network Services has launched a dual diverse network for its dial payments traffic, giving acquirers full redundancy and fail-over capabilities in…

NCR Interactive Teller achieves milestone

August 16, 2016

NCR Corp., a provider of omnichannel banking solutions, announced yesterday that it has reached the milestone of 300 installations of NCR Interactive Teller…

ICC to develop ATM, POS test tool for Norwegian card scheme

August 16, 2016

BankAxept, the Norwegian bank-owned domestic card scheme, has tapped U.K.-based test tool provider ICC Solutions Ltd. to develop its POS and ATM terminal test…

POSB Launches First GRGBanking Video Teller Machine in Singapore

POSB VTMs will soon be able to provide round-the-clock branch banking services to customers, with the option of “face-to-face” assistance from bank tellers via…

'Don't wait until it's too late,' EMV-unready ATM owners advised

August 16, 2016

With an EMV compliance deadline for MasterCard arriving on Oct. 1, ATM deployers need to know how EMV technology might affect their network, Cummins Allison…

US and UK consumers embrace contactless transactions

The fact that contactless use is rising might not come as a shock, but the rate of growth might surprise you: Last year, consumers spent $10 billion using…

Banking on customer experience

by Mike Lee — CEO of the ATM Industry Association, ATM Industry Association

ATM Industry Association CEO Mike Lee explains why he intends not to miss the 2016 Bank Customer Experience Summit this September in Chicago.

Done Deal: Diebold announces finalized Wincor acquisition

August 15, 2016

Diebold Inc. this morning formally announced its successful acquisition of Wincor Nixdorf AG.  The combined organization will begin operating as Diebold…

CheckAlt adds LA lockbox payment processing site

August 15, 2016

CheckAlt, a provider of item and payment processing solutions, has opened a new lockbox processing site in Los Angeles. CheckAlt is launching with Commercial…

FIs not delivering to customer standards for personalized service, study says

August 15, 2016

FIs might feel like they're intently focused on providing a personalized customer experience, but their customers might be seeing things a little differently…

Study: Millennials 2–3 times more likely to change FIs than other age groups

August 12, 2016

New FICO research into why people switch banks found that millennials age 25–34 are two to three times more likely to close all accounts with their primary…

US Payments Forum publishes update for EMV chip deployment

August 12, 2016

To help merchants and acquirers develop their strategies for implementation, payment network members of the U.S. Payments Forum (formerly the EMV Migration…

Microfinance institution rolls out mobile banking, ATM cash-by-code with Compass Plus

August 12, 2016

Compass Plus, a provider of software for payments processors and financial institutions, and Prasac, the largest microfinance institution in Cambodia, have…

Survey: Nearly a third of US consumers willing to use mobile wallets within next 6 months

August 12, 2016

Although mobile wallets are a relatively new form of payment, nearly 3 in 10 consumers (29 percent) say they would be willing to adopt the technology…

UnionPay qualifies UL EMV personalization validation tool

August 12, 2016

UnionPay has approved the UL EMV personalization validation tool for testing of contact and contactless cards, according to a press release.

7 reasons why the Bank Customer Experience Summit should be on your fall travel calendar

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

If your business is about banking for people, not "consumers," here are several excellent reasons to register immediately for this September summit in Chicago.