ATMs and Age Friendly Banking Services to Tackle the Ageing Population Boom

Given ATMs and self-service banking is integral to how bank services are used today, what role can they play in meeting the needs of an ageing population?

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Hyosung certified as encryption security organization

June 26, 2018

Nautilus Hyosung America has received official designation as a certified encryption security organization.

Consumer satisfaction with bank, card apps goes hand-in-hand with frequency of use

June 26, 2018

Customer satisfaction with banking and credit card apps has increased in the past year as more customers adopt digital as their primary interaction channel…

Venmo reaches into ATM, retail markets with MasterCard-branded debit card

June 26, 2018

After a year of tests, Venmo has officially launched a debit card that expands the capabilities of its popular P2P mobile payment app to encompass retail and…

Customer service: Swan dive or cannonball?

June 25, 2018

Infographic courtesy of Statista Last week, we shared the statistic that more than three-quarters of consumers have chosen a product or service from…

Alfa-Bank migrates card processing to OpenWay platform

June 25, 2018

Alfa-Bank Belarus, an Alfa-Bank Group subsidiary with assets of $44 billion, has completed its migration to the Way4 platform by OpenWay, a digital payment…

Are your ATM fees driving away cardholders?

by Rebecca Hellmann — Director of Marketing, FCTI

Cash may be on its way out, but the trip looks to be slow, tedious and accomplished by fits and starts. In the meantime, more than three-quarters of consumers…

Consortium for Next Generation ATMs grows to 150 members

June 22, 2018

More than 150 companies on six continents have now joined the ATM Industry Association Consortium for Next Generation ATMs, a collaborative organization that…

A rat with expensive tastes

June 22, 2018

The consumption habits of the the average mall rat (Transactimus Maximus) are no match for those of India's Rattus Rattus.

Banks, billers, merchants see benefits in open banking, real-time payments

June 22, 2018

Eighty-six percent of banks, 82 percent of billing organizations and 78 percent of merchants expect to see improvements in their customer service as a result…

PayPal gets acquisitive in deals with Simility, Hyperwallet

June 22, 2018

PayPal announced yesterday that it will acquire Simility, a fraud prevention and risk management platform, for $120 million in cash, subject to certain…

Shake Shack shutters cashless store experiment

June 22, 2018

Shake Shack has decided not to go cashless after testing the idea in a store that had order-and-pay kiosks and no cashiers. However, the fast casual chain…

Why GDPR should be the least of your Worries

Everyone has seen the impact of GDPR. Businesses have completely reviewed their data protection and privacy practices, and countless hours have been spent…

4 ways FIs are fighting ATM upgrade fatigue

by atm Atom — blogger, atmatom

Nearly 80 percent of financial institution-owned ATMs in the U.S. will have to be replaced or upgraded to support Windows 10 — so what's an FI to do? Many…

Encore Networks, Axis Communications partner on remote surveillance solution

June 21, 2018

Encore Networks, a manufacturer of enterprise and industrial routers, has teamed with network video provider Axis Communications through that company's…

Study highlights much-discussed, oft-discounted importance of customer experience

June 21, 2018

A survey of 8,000 adults in France, Germany, the U.K. and the U.S. indicated that more than three-quarters (77 percent) of consumers have chosen a product or…

Adopting Erica: BofA touts 1M users of its mobile virtual assistant

June 20, 2018

Bank of America has announced that Erica, an AI-driven virtual assistant for mobile banking customers, has surpassed 1 million users within just two months of…

SunTrust lands contract for branch, ATMs at Atlanta airport

June 20, 2018

SunTrust Bank has emerged the easy victor in its bid to provide ATM and branch banking facilities at Hartsfield-Jackson International Airport in Atlanta, the…

ATM safety: A global consumer perspective

As banks migrate transactions away from tellers, making ATMs the default channel for basic banking transactions, it becomes increasingly important that…

Cash transactions give way to contactless in UK

June 19, 2018

For the first time, consumers in the United Kingdom are paying more often with contactless debit cards than with cash, according to U.K. Finance.