News & Media From Will Hernandez
The rise of digital identity: A conversation with Hrishi Talwar of Equifax
by Will Hernandez — Editor, NetWorld Media Group
Will Hernandez, editor of Mobile Payments Today, talks with Hrishi Talwar, Equifax mobile strategy leader, about the rise of biometrics, the benefits of…
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The wrap from BCX: Mobile banking and payments, AI, and the future of it all
by Will Hernandez — Editor, NetWorld Media Group
Will Hernandez, editor of ATM Marketplace sister publication Mobile Payments Today, offers a wide-ranging view of topics and talking points from the 2018 Bank…
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How banks and their customers can benefit from artificial intelligence
by Will Hernandez — Editor, NetWorld Media Group
The question of how artificial intelligence can help banks to achieve more meaningful interactions with customers was an overriding theme at the Bank Customer…
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5 takeaways from the 2018 Bank Customer Experience Summit
by Will Hernandez — Editor, NetWorld Media Group
An overarching theme from this year's event in Chicago was how banks will take advantage of the data provided by AI initiatives to enhance the bank customer…
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Podcast tackles pros and cons of cashless society
by Will Hernandez — Editor, NetWorld Media Group
Host Will Hernandez, editor of Mobile Payments Today, talks with Ankit Kumar from Gemalto about the ramifications — both positive and negative — of a cashless…
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CBW Bank sharpens focus on digital banking, fintech collaboration
by Will Hernandez — Editor, NetWorld Media Group
Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial…
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Podcast: USAA's branchless system for military pushes mobile banking technology forward
by Will Hernandez — Editor, NetWorld Media Group
Host Will Hernandez, discusses USAA's unique branch-less mobile banking system, which services the U.S. military. USAA is typically on the cutting edge of…
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Podcast: Kroger cans Visa; Costco goes contactless
by Will Hernandez — Editor, NetWorld Media Group
Research analyst John McKee and Mobile Payments Today Editor Will Hernandez look behind the battle lines at Kroger's clash with Visa, and discuss events…
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How Citi maximizes the mobile experience in an omnichannel banking world
by Will Hernandez — Editor, NetWorld Media Group
Mary Hines, Citi Managing Director of Customer Engagement and Innovation, described how the bank has created new opportunities for customer engagement in the…
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6 sound bites from CONNECT: The Mobile CX Summit
by Will Hernandez — Editor, NetWorld Media Group
One of the overarching themes in this year's event held in Chicago was the importance of design, whether in a mobile app, a loyalty program, or delivery…
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Podcast: A conversation with Citi about loyalty programs and the mobile experience
by Will Hernandez — Editor, NetWorld Media Group
Mary Hines, Citi managing director of customer engagement and innovation talks with host Will Hernandez about the challenges and rewards of implementing a…
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Contactless card transactions: A technology whose time has come?
by Will Hernandez — Editor, NetWorld Media Group
A recent study from A.T. Kearney urges FIs en masse to begin issuing contactless cards now that merchants have the necessary payment terminals and consumers…
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Podcast Episode 2: Exclusive look at Zelle's new verification features with Early Warning's Group President of Payments
by Will Hernandez — Editor, NetWorld Media Group
Host Will Hernandez discusses Zelle's massive success and new verification features with Lou Anne Alexander, group president of payments at Early Warning. ATM…
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'Erica, why do I need a mobile wallet?': Active use of AI in banking depends on the value proposition
by Will Hernandez — Editor, NetWorld Media Group
Bank of America announced on Friday that its mobile virtual assistant, "Erica," has now been adopted by 2 million customers. But will they stay on as active…
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Why consumers didn't buy Shake Shack's cashless plan
by Will Hernandez — Editor, NetWorld Media Group
Shake Shack founder Danny Meyer recently penned a blog post giving three reasons why his restaurants were going cashless. Consumers pushed back, giving one…
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A change in-store? With iZettle buy, PayPal extends its reach in retail payments
by Will Hernandez — Editor, NetWorld Media Group
PayPal's planned purchase of iZettle the "European version of Square," will extend the online payment giant's reach in the retail payments space, particularly…
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Mobile banking is vital to consumers, Citi says
by Will Hernandez — Editor, NetWorld Media Group
Some clues as to why: 91 percent of participants in a Citi study have experienced positive outcomes from mobile banking, including greater awareness of their…
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Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine
by Will Hernandez — Editor, NetWorld Media Group
Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and…
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What a 'Star Wars' video game can teach the banking industry about customer expectations
by Will Hernandez — Editor, NetWorld Media Group
If there's anything consumers hate, it's hidden fees. For an example of the wrath they can generate — and the tarnish they can leave on a brand — look no…
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Mobile wallets: In a lull or just another nonstarter?
by Will Hernandez — Editor, NetWorld Media Group
Is the mobile wallet movement toast? A new study concludes that consumers and merchants might just be taking a break from adopting the technology while they…
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