DBS Bank nets 1.8M mobile customers in 2 years

by Albert Kho of DBS Bank, left, responds to a question from moderator Martin Kloss., Elliot Maras — Editor, Kiosk Marketplace & Vending Times

By helping customers to migrate from the teller window to self-service channels, DBS Bank was able to achieve a 19 percent reduction in over-the-counter cash…

Scotiabank digital transformation emphasizes 'one-bank' customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In transforming its physical network with an emphasis on a "one-bank" digital experience, Scotiabank aimed to achieve a more flexible market presence, improve…

Banco BPI aims to automate 100 percent of teller transactions in 2019

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Lisbon, Portugal-based Banco BPI has revamped its branches with a focus on self-service. BPI believes that automating transactions allows the sales team to…

Diebold Nixdorf shares strategies for tapping multiple ecosystems in 'connected commerce'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Diebold Nixdorf International Management Seminar encouraged attendees to focus on their customers' "connected commerce" journey, an experience that…

Diebold Nixdorf urges bank officials to embrace the 'larger ecosystem'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Bank executives attending the Diebold Nixdorf International Management Seminar this week in Lisbon, Portugal, were encouraged to focus on their customer's…

2018 Kiosk Marketplace Census examines industry trends, opportunities

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

April 26, 2018

ATM Marketplace sister publication Kiosk Marketplace has organized its first annual industry census in response to requests from readers seeking reliable data…

EMV adoption in self-service retail: What's taking so long?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

EMV compliance is a process that self-service equipment operators need to follow any time a new combination of payment device, software and gateway/processor…

Expanding electronics raise the stakes for protecting kiosks from extreme cold

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Advances in heaters, fans, thermostats, regulators and lighting have enabled kiosks to function efficiently in almost any environment, but customers must…

Keeping up with consumers: Is it really worth the hassle?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists at this week's Consumer Electronics Show in Las Vegas drew an SRO crowd for "Never talk to a human again," a discussion of heightened consumer…

Potential and pitfalls for FIs in the Internet of Things

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

At the Interactive Customer Experience Summit in Dallas, banking and restaurant execs discussed how they are using technology to improve their business and…

ADA, assistive technology and the leading example of ATMs

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In part 3 of our series: Assistive technology for the disabled has become more sophisticated and pervasive in recent years, giving kiosk manufacturers and…

Is that kiosk ADA compliant? Who knows?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

When new ADA regs were released in 2010, touch screens in self-service devices weren't that much of a thing. They are now, and determining what compliance…

ADA regs for kiosks being defined by lawsuits, not legislation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The ADA specifies in detail how ATMs must accommodate visually impaired users. But kiosks? Not so much. This leaves the courts to establish guidelines for the…

Azerbaijani bank embraces advanced ATM technology

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The International Bank of Azerbaijan has introduced a digital, fully automated self-service branch banking concept that targets 'almost any customer interested…