US Bank deploys smart assistant to boost digital banking

by David Jones — Editor, Networld Media Group

US Bank is deploying natural language processing and AI-based technology to move more of its retail banking business onto the mobile banking app.

COVID-19 pandemic caused increase in cyber fraud and changes in banking

by David Jones — Editor, Networld Media Group

As millions of Americans have shifted their daily workplace and shopping to remote online networks and mobile devices, a new wave of cyber threats has emerged…

Bank call centers feeling pressure of COVID-19

by David Jones — Editor, Networld Media Group

COVID-19 forced most of the nation's major banks to restrict lobby access, the reduced access along with the economic downturn have placed enormous pressure on…

Cash handling, digital payments spark debate amid COVID-19 pandemic

by David Jones — Editor, Networld Media Group

The coronavirus pandemic has raised a number of concerns about whether consumers would shift towards digital payments amid concerns about cash handling and…

Regulators, banks plan for contingencies as customers rush for cash amid COVID-19

by David Jones — Editor, Networld Media Group

March 16, 2020

Government regulators and bank officials said they were prepared for various contingencies amid reports that consumers are making large cash withdrawals due to…

Digital banking surge predicted by 2024

by David Jones — Editor, Networld Media Group

Digital banking is poised to take off as incumbent banks move much of their business to mobile channels to compete against a new generation of digital-only…

Banks turn to outsource more sophisticated, remote ATM deployments

by David Jones — Editor, Networld Media Group

Banks are increasingly outsourcing more sophisticated and remote ATM maintenance to outside firms.

Intuit plans personal finance ambitions with Credit Karma buy

by David Jones — Editor, Networld Media Group

Intuit announced its highly anticipated $7.1 billion acquisition of Credit Karma, a move that will create a personal finance powerhouse that can help financial…

HSBC to shed assets, jobs in global restructuring

by David Jones — Editor, Networld Media Group

The London-based bank will slash $100 billion in assets and 35,000 jobs worldwide, shift much of its focus to Asia and close a large number of U.S. branches…

Cash recycling, interactive teller machines are the future of banking

by David Jones — Editor, Networld Media Group

Cash recycling and interactive teller machines are allowing banks and credit unions to create significant efficiencies at the branch level, with reduced…

Varo Money gains historic regulatory approval from FDIC

by David Jones — Editor, Networld Media Group

February 11, 2020

San Francisco-based Varo Money Inc. has gained final approval from the Federal Deposit Insurance Corp. to obtain deposit insurance, marking a historic step on…

As ATM industry gathers in Houston, major innovations and challenges impact business

by David Jones — Editor, Networld Media Group

As the ATM industry gathers in Houston for the ATMIA U.S. Conference 2020, industry experts say there are a number of issues that are impacting the industry…

Visa gains on holiday e-commerce, retail spending

by David Jones — Editor, Networld Media Group

Visa reported strong earnings during the fiscal first quarter, fueled by solid e-commerce and retail spending that offset weaker travel and restaurant spending.

PayPal acquisitions squeeze earnings outlook

by David Jones — Editor, Networld Media Group

PayPal shares fell Thursday after the company warned that a slew of recent acquisitions would put a slight dent in near-term forecasts. The payments firm has…

Mobile payments gaining momentum, but Deutsche Bank says don't sleep on cash

by David Jones — Editor, Networld Media Group

A new report from Deutsche Bank says that mobile payment adoption will surge in the next five years, but cash will remain a critical part of many economies. In…

Mobile payments tapping facial recognition hardware

by David Jones — Editor, Networld Media Group

The use of facial recognition hardware in mobile devices is expected to surge in the next few years, reaching more than 800 million devices by 2024. Facial…

BBVA's Strickland: customers want similar experiences in desktop, mobile banking

by David Jones — Editor, Networld Media Group

Tim Tang, director, enterprise solutions at Hughes, sits down with Gil Strickland, VP, product management at BBVA USA, to talk about customer expectations for…

How to go beyond the mobile app during the transition to digital banking

by David Jones — Editor, Networld Media Group

A successful transition to mobile banking requires a seamless, intuitive UX built into a mobile app. But the evolution from bricks-and-mortar to digital…

Do Starbucks and Uber offer the right experience for banks?

by David Jones — Editor, Networld Media Group

The changing nature of consumer behavior in recent years is raising major questions regarding privacy, loyalty and perceived value in banking, according to a…

JPMorgan Chase exec sees digital banking, branch experience working as one

by David Jones — Editor, Networld Media Group

Marbue Brown, head of customer experience for consumer banking and wealth management at JPMorgan Chase, said that millions of people want a combination of the…