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Utilities, wireless and other service providers opt for self-serve bill payment

September 21, 2011 by Behshad Hastibakhsh — Director of Marketing, TIO Networks Corp

A growing number of utility, wireless and other service providers have identified self-serve bill payment kiosks as an innovative solution to improve customer satisfaction, maximize profitability and reduce churn. 

The "Customer is King" mantra holds, as technology savvy consumers demand secure, convenient access to expedited bill payment services in multiple languages, 24 hours a day, 7 days a week. By offering last minute bill payment services through self-serve bill payment kiosks, more utilities, wireless and other service providers offer their customers the flexibility and control to manage personal finances, and avoid the disconnection of essential services and  late fees.

Self-serve bill payment solutions increase customers’  loyalty, and benefit billers and service providers with automation, reducing operational costs and driving additional revenue opportunities.

Self-serve bill payment kiosks function as an automated sales force in convenience stores, groceries and other retail settings, as well as corporate locations of utilities, wireless and other service providers. With the introduction of kiosks, billers and service providers alleviate long lineups and counter pressure to allow CSRs to focus on revenue generating opportunities, and resolving complex customer service related issues. 

The bill payment processing platform is the driving force behind successful turnkey kiosks deployments that enable utility, wireless and other consumers to securely pay their bills using multiple payment modalities, i.e. cash, credit card, debit cards, check/electronic ACH, money order, etc. Payments are then posted expediently on customers’ accounts. 

For example, TIO Networks' list of utility, wireless and other service providing partners includes Cricket Communications, AT&T, MetroPCS, Pacific Gas & Electric, Southern California Gas, San Antonio Water Systems, Arizona Power Service and Memphis Light, Gas, and Water, among others. 

Self-serve kiosks empower millions of unbanked and underbanked U.S. households with no, or limited access to, traditional banking services with the ability to look up their account balances, pay their bills with cash and receive confirmation of their payments in real time. This is a truly powerful solution to creating equal opportunity for unbanked and underbanked consumers.

About Behshad Hastibakhsh

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