Innovation

Enhancing ATM operations: How remote power management reduces downtime and costs

Looking to prevent ATM downtime? Remote power management changes the game.

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Photo: Smart Charging Tech

June 3, 2025 by ATM marketplace

ATMs are a critical part of public infrastructure — quietly doing their job 24/7 in banks, gas stations, airports, and convenience stores. But when something goes wrong, it doesn't stay quiet for long.

A frozen screen. A lost network connection. A power blip.
Suddenly, that unattended ATM is no longer an asset — it's a problem.

For operators, these moments usually trigger one of two things:

1. A service call that costs time and money.
2. A frustrated customer who walks away.

And the truth is, many of these issues aren't major hardware failures. They're small glitches — things like power hiccups or connectivity dropouts — that just need a simple reboot. Unfortunately, that "simple reboot" can cost hundreds when it involves a truck roll.

The real cost of ATM downtime

Let's break it down.

Sending a technician to an ATM location often means:

• $150–$300 per visit, depending on location and urgency.
• Lost revenue during machine downtime.
• Staffing strain and delays on other service calls.
• Negative customer experience and reduced trust.

Multiply that by a fleet of dozens (or hundreds) of ATMs, and those "little issues" start eating into your margins in a big way.

Why remote power management changes the game

This is where remote power solutions — like our Switch Always On Hybrid — come in.

The Hybrid wasn't just built for tech rooms and server closets. It was purpose-built for unattended environments like ATMs, kiosks, and self-service retail — where operators need eyes, access, and control without being onsite.

Here's how it helps:

• Remote reboot: Restore power and fix basic malfunctions without sending a tech.
• Backup battery: Keep the device running through short power outages.
• Cellular failover: Maintain connectivity even when local networks go down.
• Dual Ethernet and DC/AC ports: Flexible configuration for ATM hardware and peripherals.
• Cloud dashboard: Monitor, manage, and get alerts from anywhere — desktop or mobile.

In short, it gives operators the tools to act before problems become costly.

Real-world impact: Lower costs, smarter operations

Remote power management isn't just about convenience — it's about running leaner, more reliable operations.

With the Switch Always On Hybrid in place, operators report:

• Fewer truck rolls.
• Faster response times.
• Lower service costs.
• Improved ATM uptime.
• More visibility into their network.

And most importantly: less stress for their teams and customers.

Let's rethink ATM uptime

Whether you manage a handful of machines or a nationwide fleet, the old way of waiting for something to break, then sending someone to fix it, just doesn't scale.

Remote power solutions give you control, visibility, and peace of mind — all in one small device. Want to see how it works in action?

Set up a demo with our team on the Switch Always On Hybrid at www.switchalwayson.com

Let's talk about a better way to manage your fleet — and keep your machines always on.