'Contact centers' replace call centers and raise the bar in customer service

by Tim Eyre

It's been nearly a year since the pandemic challenged financial call centers to field a quantum surge in calls while onsite operations were in limbo. How has…

Rethinking ATM infrastructure

by Mark Aldred — Head of Sales, Auriga

Mark Aldred, head of international sales for Auriga, shares his insight and thoughts on ways the ATM industry should be considering in order to move forward in…

Tokenization: Embracing the great unifier

by Andre Machicao

Consumers expect their personal payment data will be protected when shopping online. For many companies that requires tokenization: using an algorithmically…

The biggest fraud threat of the year? There’s an app for that

by Jeff Sakasegawa

Buy online and pickup in store has changed the way consumers shop due to the coronavirus. But does this new trend create a greater risk of fraud? Jeff…

ATMs reimagined: How financial institutions can benefit from IADs

by Joel Mettler

In August 2020, MetaBank surveyed more than 1,200 U.S. adults to examine their post-pandemic sentiments about ATM and cash usage. The results? Cash is still…

Buy Now Pay Later: Why millennials, Gen Zs love this option

by Chaim Lever

Buy Now and Pay Later has become a trend during 2020 and looks like, given the appeal it has for millennials and Gen Z's it will be part of the payments…

Improving your bank's digital experience

by Rick Jaros

Rick Jaros, a principal with Spinnaker Consulting Group, has experience in digital integration, business strategy and change management. For the past 20 years…

New shopping trends: could this be the end of ‘shop ‘till you drop?’

by Jordan Reynolds

Despite the roller coaster of vaccine distribution and a new administration, it certainly feels good to see 2020 in the rearview mirror. It goes without saying…

What's on your mind?

by Pat Shea — Editor, NetworldMedia

When my son was young, he would often ask my mother a bevy of questions in rapid succession that she obviously didn't have answers to. To end the conversation…

What in the world is happening in the B2B payment world?

by Josh Cyphers

Josh Cyphers is the President of Nvoicepay, a FLEETCOR Company.  For the past 20 years, Josh has managed successful growth for a variety of companies, from…

Retail stimulus: POS offerings that reconfigure consumer purchasing

by Andrew Rostami

Andrew Rostami, head of unsecured lending at Citizens Bank, shares insight on how modern point-of-sale programs that embed financing are essentially a stimulus…

QR Codes regain the spotlight for remote bill pay and more

by John Minor

John Minor is Chief Product Officer for PayNearMe. John shares his knowledge and expertise on QR codes and why this formerly forgotten marketing tool has…

The perfect theft: the increase in card-not-present fraud

by Rafael Lourenco — EVP, ClearSale

Rafael Lourenco, executive vice president and partner at ClearSale, a card-not-present fraud prevention operation, shares his thoughts regarding how…

A final look back at 2020: The ATM industry year in review

by Daryl Cornell — President & CEO, Triton Systems of Delaware, LLC

Daryl Cornwell, CEO and owner of Triton Systems, a Mississippi ATM manufacturer, software, parts and service company reminds the ATM industry that 2020 may…

2021: Hello innovation

by Pat Shea — Editor, NetworldMedia

For almost the entire year, the news sources this magazine works with has reported several ATM thefts happening daily across the country. The odd thing is many…

2020: The year a pandemic changed the payments ecosystem

by Bethany Ewing

A study on the effect COVID-19 has had on the payments industry was conducted by Deloitte Digital. Bethany Ewing, principal, customer marketing, mobile…

Banks are learning to deliver a smarter bill pay experience to customers

by Brad Jones

Financial institutions are learning that a smarter bill pay experience is personal for the customer and offers guidance and real-time insights. Brad Jones is…

How has 2020 elevated the cashless conversation?

What will 2021 look like for those in the ATM industry? Due to the pandemic, people who had never banked digitally migrated to online shopping, concerned for…

The role of local payments in higher education

by Steve Villegas — VP, Payment Partnerships, PPRO

Attending college this year was not without its challenges, thanks to the coronavirus. Despite learning from home, students were still required to pay tuition…

ATMs in 2021: Change is on the horizon

by Mark Aldred — Head of Sales, Auriga

What changes can a new year bring to the ATM industry? What things should we, as an industry, keep in mind, change or transform? Mark Aldred, head of…