Call centers a popular target for fraudsters

One expert says that if contact phone channels were monitored, this could predict criminal behavior two weeks prior to actual attacks.

Not all hackers wear black hats

The news is full of stories about hackers stealing data from retailers, businesses and the government. But they shouldn't all be tarred with the same brush.

Improving the ATM user experience in an increasingly mobile world

by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM

Given the expected growth of mobile-initiated ATM services, the future of innovation lies in better connections between ATMs and consumer-owned devices.

The ATM business isn’t an ATM

by Rebecca Hellmann — Marketing and Sales Coordinator, Welch ATM

The notion among certain groups that ATMs are obsolete has been pervasive for many years. However, data suggests that the ATM and its industry are far from…

ATM Skimming - Modern-Day Bank Robbery [infographic]

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

What ATM end users need to know about card skimming and their role in preventing it.

Screening near you: Cash will fly!

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Are we nearing the end of the big-screen ATM? Are we nearing the end of any screen at all?

Digital payments gain ground as HCE hints at FI involvement

by Dan Kramer — Senior Vice President, Marketing & Merchant Servic, SHAZAM

HCE technology has the potential to advance mobile transactions powered by tethered credit or debit card accounts, says Juniper Research and other industry…

ATMs can be a drawing card for millennials

by Terry Dooley — SVP & CIO, ITS, Inc

Now is the time to use the digital capabilities and accessibility of the ATM to win over millennials disenchanted with the branch experience.

Low-income households pump money into retailer wallets

by Kevin Christensen — Vice President, Audit, SHAZAM

A new research paper by three economists predicts that the little guy will shell out more money as FIs seek relief from the revenue-slashing effects of the…

Fed study finds that ATM, debit might be safer than credit cards

by Rebecca Hellmann — Marketing and Sales Coordinator, Welch ATM

In 2012, PIN debit card transactions - including both purchases and ATM cash withdrawals - had the lowest fraud rates among general-purpose cards by both…

3 ways to keep the focus on the customer

by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM

One customer's bad experience and three common-sense ways to ensure that your customers will never have one remotely like it.

Data Breach Planning 101

A security system that’s impenetrable has yet to be invented. So don’t think in terms of “if” you’ll suffer a data breach, but rather, “when.”

Who's on first and who will lead down the stretch ...

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

The 'Acquiring and Switching Vendor Comparison Report' by PayX International is about as good a summary as you'll find when it comes to comparing payment…

Will mobile card readers dethrone cash?

by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM

Total cash volume in POS transactions fell 10 percent from 2012 to 2013, while mobile and prepaid card payments surged. A sign of things to come?

What's in your currency chest?

by Brendan Burge

Recently, Counting on Currency shared the vision of the Reserve Bank of India for banknote management. Reader skepticism about its viability prompted a closer…

Malware can hide in the most obvious places

In a New York Times online report, one security expert said that third-party leaks might account for 70 percent of data breaches - and from the least suspected…

Cash is half of the US payments pie

by atm Atom — blogger, atmatom

Those who prefer cash use cash. Those who prefer cards use cash. In short, everyone uses cash, according to the new Fed study 'Consumer Preferences and the Use…

ATMIA email alerts keep recipients current on legislation, regulations

by David Tente — Executive Director, USA, ATM Industry Association

If "ignorance of the law is no excuse," then using a service that keeps you current on the law is a no-brainer.

Card blocking, consumer alerts are keys to fraud prevention

by Dan Kramer — Senior Vice President, Marketing & Merchant Servic, SHAZAM

Financial organizations are on high alert regarding payments fraud in the wake of recent high profile customer data breaches. Although overall payments fraud…

It's not an ATM. It's another branch.

by Rebecca Hellmann — Marketing and Sales Coordinator, Welch ATM

It might be time to start considering your individual ATMs as mini-branches and to begin thinking about how to deliver an experience befitting of their…