White Papers, Case Studies & Webinars


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[LIVE WEBINAR] Windows 10: A financial institution’s roadmap to 2020

Date: November 09, 2017 | Time: 10:00 AM EST | Duration: 1 Hour | Windows 10 lets your institution take advantage of the latest software releases, state-of-the-art systems and always-on operational excellence. Register now for this webinar to learn more about Windows 10, milestones and key dates for preparing your fleet.

Type: Webinar

Sponsor: Diebold Nixdorf


¿Le está sacando el máximo provecho a sus oportunidades de marketing digital y en cajeros automáticos?

A medida que la banca minorista se torna cada vez más competitiva y que una mayor cantidad de instituciones financieras (financial institutions, FI) compiten por la atención de los consumidores, la experiencia del cliente se vuelve más y más importante.

Type: White Paper

Sponsor: NCR Financial Solutions


Czy w pełni wykorzystujecie możliwości swoich bankomatów i marketingu cyfrowego?

Ponieważ bankowość detaliczna staje się coraz bardziej konkurencyjna i coraz więcej instytucji finansowych walczy o uwagę konsumentów, obsługa klienta jest coraz ważniejsza. Może się ona nawet stać kluczowym czynnikiem przy wyborze banku przez klienta.

Type: White Paper

Sponsor: NCR Financial Solutions


[WEBINAR] Deep insert skimming and ATM explosive attacks: Case studies in preventing ATM crime migration

In this webinar, industry expert Henco Bezuidenhout and TMD Security discuss case studies in preventing ATM crime migration. Download now!

Type: Webinar

Sponsor: TMD Security GMBH


Tirez-vous le meilleur de votre automate et des opportunités de marketing digital?

La banque de détail devient de plus en plus compétitive, et de plus en plus d’institutions financières tentent d’attirer l’attention des consommateurs, l’expérience client étant de plus en plus important. Cela peut même devenir un facteur décisif dans le choix des clients en matière de banque.

Type: White Paper

Sponsor: NCR Financial Solutions


Nutzen Sie die Möglichkeiten des Marketings an Geldautomaten und auf digitalen Kanälen optimal?

Da der Wettbewerb im Retail Banking zunehmend härter wird und immer mehr Finanzinstitute um die Aufmerksamkeit der Verbraucher kämpfen, stellt das Kundenerlebnis einen immer wichtigeren Aspekt dar. Es kann sogar ein entscheidender Faktor dafür sein, für welche Bank sich ein Kunde entscheidet.

Type: White Paper

Sponsor: NCR Financial Solutions


Three things to think about when bringing chatbots in your bank

Artificial intelligence (AI) is a hot topic, and companies everywhere are exploring how this technology can help to enhance the customer experience. The banking software company Auriga has published a whitepaper to explain what the financial industry needs to keep in mind when implementing AI-powered chat bots.

Type: White Paper

Sponsor: Auriga


FSS ATM Monitoring Services

ATMs are critical self-service channels and it is imperative for banks to effectively monitor and manage these assets to ensure business continuity.

Type: White Paper

Sponsor: FSS


[WEBINAR] ATM management and total cost of ownership: Insights and action plans

Download this webinar to gain essential insights into issues from financial institutions and ATM deployers polled in Fiserv’s Global ATM Total Cost of Ownership survey.

Type: Webinar

Sponsor: Fiserv


PCI DSS Compliance: A Complex But Achievable Aim

Complying with the latest version of the PCI DSS may seem like a daunting task, but you can reduce this burden and the scope of your own compliance requirements by working with a partner who is a level 1 PCI DSS certified service provider. Find out more by downloading this new infographic.

Type: Infographic

Sponsor: Transaction Network Services


Are you making the most of your ATM and digital marketing opportunities?

As retail banking becomes increasingly competitive, and more and more financial institutions (FIs) vie for consumers’ attention, customer experience is increasingly important. It may even become a deciding factor in where customers bank.

Type: White Paper

Sponsor: NCR Financial Solutions


TNS Report Reveals Significant Global Variations in ATM Usage

A new report being published today by Transaction Network Services (TNS) has revealed that consumers in the US, UK and Australia exhibit different behaviors when using ATMs.

Type: White Paper

Sponsor: Transaction Network Services


CMO's Path to Omnichannel Marketing: The Future of Enterprise Engagement

Omnichannel engagement will play a huge part in the next ten years in how marketers reach both customers and prospects. As beacons, wearables, and IoT gain popularity, marketers will face greater challenges in understanding their end-to-end journeys and driving conversions.

Type: White Paper

Sponsor: RedPoint Global Inc.


Modern, Attractive Branch Design Balances Technology with Personalized Service

Discover how CapStar Bank created an accessible, boutique environment featuring an open concept floor plan with automated services and private consultation spaces.

Type: Case Study

Sponsor: Diebold Nixdorf


[WEBINAR] 2017 ATM and Self-Service Software Trends

Download this webinar to hear from Steve Hensley, vice president of sales at KAL and Suzanne Cluckey, editor of ATM Marketplace, as they discuss the 2017 edition of the ATM industry's most influential annual guide.

Type: Webinar

Sponsor: KAL ATM Software


2017 ATM and Self-Service Software Trends

The 10th anniversary edition of the ATM and Self-service Software Trends report. Download the guide to learn from our survey of bankers, ATM industry members and the end-users they serve.

Type: White Paper

Sponsor: KAL ATM Software


The Seven Deadly Sins of Cash Cycle Management

Experts from across Diebold Nixdorf’s organization -- and from around the globe --convened for a lively roundtable discussion about the challenges financial institutions face in managing the cash flowing in and out of their networks.

Type: White Paper

Sponsor: Diebold Nixdorf


2016 Remote Key Loading Report: Updated August 2017

ATM Key Management Report 2016; Updated August 2017

Type: White Paper

Sponsor: Trusted Security Solutions, Inc.


Card Reader Innovation throughout the Years

Take a look at how the world of ATM's and the cards we use with them have evolved through the years.

Type: Infographic

Sponsor: AF International


BrandBank Branch Transformation Case Study

In the ultra-competitive world of retail banking, success comes from developing and growing relationships with individual and business customers and then continuing to adapt to changes in customer demands. l.

Type: Case Study

Sponsor: NCR Financial Solutions


We Speak EPP!

When it comes to cryptography and compliant key management, choose the leader in key establishment of Encrypting PIN Pads (EPP)—TRUSTED SECURITY SOLUTIONS, INC. Create the best self-service kiosks in your industry with compliant security to match.

Type: Case Study

Sponsor: Trusted Security Solutions, Inc.


Ransomware Attacks a Major Threat

Ransomware attacks have been increasing at an alarming rate and are now one of the main types of data breaches. Download this infographic for a more in-depth look at this new phenomenon.

Type: Infographic

Sponsor: Transaction Network Services


Criminals Targeting POS and Payments Data

Find out what types of data breaches happen most frequently and the countries being affected by downloading this new infographic. We look at denial of service, web application attacks and payment card skimming, POS vulnerabilities and identity theft, among others.

Type: Infographic

Sponsor: Transaction Network Services


New Data Breach Patterns Emerge

Data breaches have continued to hit the headlines. Download this new infographic which looks at some interesting updates from recent industry reports, including who the top perpetrators are, the tactics and motivations behind the attacks, and which industries are being targeted.

Type: Infographic

Sponsor: Transaction Network Services


Payment Card Data Security Perceptions Report

A new survey has revealed consumers have major concerns about the security of their payment card data. Download our new report which summarizes the key findings, including instore payments vs online, where responsibility lies and rates of fraudulent card use

Type: Case Study

Sponsor: Transaction Network Services


Could bank cashiers soon be replaced by chatbots?

The article looks at the current impact of artificial intelligence, the opportunities for the future and the steps needed to get there.

Type: White Paper

Sponsor: Auriga


Global ATM Survey Reveals Significant Regional Differences

ATMs are widely available around the world, however, usage appears to vary greatly. This new infographic looks at the results of a recent survey commissioned by TNS into how consumers use this technology. Download your copy now.

Type: Infographic

Sponsor: Transaction Network Services


The CIO advantage: Controlling the epicenter of customer data for digital banking transformation and omnichannel management

This whitepaper by INTETCO is for CIOs that are finding themselves responsible for more strategic digital transformation initiatives that span the entire banking organization.

Type: White Paper

Sponsor: INETCO Systems Limited


Case study: Raiffeisen Bank Serbia takes a branch transformation journey

Raiffeisen Bank Serbia is harmonizing and intertwining efficiency, processes and design in its branches.

Type: Case Study

Sponsor: Diebold Nixdorf


Case study: Garanti Bank

Garanti Bank offers optimum service across all channels – simple and customer friendly.

Type: Case Study

Sponsor: Diebold Nixdorf


Case study: BBVA Bancomer creates win-win-win situation for bank, retailers and consumers

BBVA Bancomer is reaching more consumers and achieved simple, convenient and cost-effective cash handling.

Type: Case Study

Sponsor: Diebold Nixdorf


Case study: BAWAG P.S.K. integrates banking and postal branch services

Together, the Austrian bank BAWAG P.S.K. and postal service Post AG have created a unique network of tightly integrated branches. Today, customers visiting one of their 500 jointly managed branches have access to both financial and postal services, powered by Diebold Nixdorf’s self-service technology.

Type: Case Study

Sponsor: Diebold Nixdorf


Infographic: Operational Excellence for Financial Institutions

Want to ensure availability, enhance efficiency and enrich experiences? Download this infographic and learn how to achieve Operational Excellence.

Type: Infographic

Sponsor: Diebold Nixdorf


Infographic: Cash Is King

Digitization is here to stay – we’re a hyper-connected world with more options than ever. But that doesn’t change the fact that physical currency is a top choice of people around the world. From how much there is, to why we love to use it (and how much it costs to move it all around), here’s an inside look at the big, complicated ecosystem of cash.

Type: Infographic

Sponsor: Diebold Nixdorf


A Comprehensive Resource for Understanding Cash Recycling

Automated cash recycling is one way to reduce cash-handling challenges, and it can bring significant benefits to financial institutions. Download this guide to conquering cash management costs.

Type: White Paper

Sponsor: Diebold Nixdorf


PCI DSS Compliance is Complex but Achievable

Complying with the latest version of PCI DSS may seem like a daunting task. In this new infographic TNS provides a valuable insight into its compliance procedures and the strategy it deploys to tackle this complex and evolving standard. Download your copy now.

Type: Infographic

Sponsor: AF International


How a Canadian Credit Union Meets Interac® Transaction Monitoring Compliance

A Credit Union located in Eastern Canada offers their members a variety of self-serve banking channels, including Automated Banking Machines (ABMs), telephone banking and online banking.

Type: Case Study

Sponsor: INETCO Systems Limited


SafePoint® - Superior Cash Management

As the undisputed specialist at managing cash in society, Loomis helps you focus on managing your businesses with innovative solutions like SafePoint®—a complete solution configurable to your needs, without any upfront costs for hardware or software installation.

Type: White Paper

Sponsor: Loomis


Managing ATM Security: Layered Approaches for 21st Century Issues

With fraudsters being increasingly more creative at developing attacks on systems, ATM security is now more important than ever before, and unless ATM owners act proactively, they’re going to become the next statistic.

Type: White Paper

Sponsor: Diebold Nixdorf


Survey Reveals Payment Data Security Concerns

Have advances in security provided reassurance to consumers that sensitive payment card data is being protected? This infographic looks at the results of a survey of US, UK and Australian adults which found 67% are concerned about the security of their credit/debit card data. We highlight issues for banks, acquirers, processors and merchants.

Type: Infographic

Sponsor: Transaction Network Services


Virtual Vaults: They're Not Just for Cash Anymore

Banks have had lots to worry about over the past few years. Perhaps the last thing many banks thought they would have to revisit is their antiquated cash vault operations down in the basement.

Type: Case Study

Sponsor: Loomis


KeyBank - Enhancing Profitability and Performance

Loomis U.S. partnered with KeyBank to out­source cash vaults, expand their footprint, and improve consistency in the client experience. Through this partnership, KeyBank was able to standardize pricing structures by taking advan­tage of the variable cost model Loomis provided.

Type: Case Study

Sponsor: Loomis


Enhancing Profitability and Performance of Financial Institutions through Cash Management Services Outsourcing

In 2015, Citizens Bank reached out to Loomis to support a transition of cash-handling services from an exiting vendor. The exiting vendor was responsible for cash in transit, ATM, cash processing, and vault services throughout the New England, New York, and Pennsylvania area.

Type: Case Study

Sponsor: Loomis


ATM Modernization

Four reasons to modernize your aging ATM install base

Type: White Paper

Sponsor: NCR Financial Solutions


[WEBINAR] Essential checkpoints for ATM testing in a DevOps world

In this webinar, sponsored by FIS, we explain how a mature testing strategy can make your implementation process more agile and differentiate your offering from others in the market. Download the presentation now!

Type: Webinar

Sponsor: FIS


ATMS: 50 Years Old and Still Going Strong?

It has been 50 years since the first ATM installation. This infographic explores the history of ATMs and looks at what the future may hold, including cardless devices, Bitcoin, person-to-person and other new and exciting applications.

Type: Infographic

Sponsor: Transaction Network Services


Card Cleaning opportunities around the clock

Whatever the time of day or time zone, there are more card cleaning opportunities than you can imagine.  Check out our facts that demonstrate the opportunities around the clock. Download to learn more!

Type: Infographic

Sponsor: AF International


Bulk Cash Dispenser: Reliable for Your Optimized Cash Management

Inheriting reliable performance and outstanding serviceability of GRG ATMs, the H22V series bulk cash dispenser is designed to bring down deployers' cost and enhance self-service satisfaction.

Type: White Paper

Sponsor: GRG Banking Equipment (HK) Co., Ltd


Expanding a bank’s ‘points of presence’ without breaking the bank

Customers’ use of self-service transactions via ATMs will continue to grow as the number of bank branches continues to decrease. Banks are ready and willing to embrace this transformation. However, they face a problem: The prohibitive cost of funding ATM expansion on such a large scale.

Type: White Paper

Sponsor: KAL ATM Software


Avoid EMV Pitfalls: Save Time & Money with Clean Card Readers

Malfunctioning card readers can effect transaction times and cause misreads. In extreme cases, card readers will lose the ability to accept card information. In both cases, ATM operators face lower and/or lost transaction volumes - leading to additional costs in card reader maintenance, repair and technician costs.

Type: White Paper

Sponsor: Nautilus Hyosung America, Inc.


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