Adding value with fintech: What's in it for the customer?

Nov. 10, 2016

Financial institutions today have a huge selection of fintech solutions they can add to their product and service offerings to customers. But how do they choose which ones will offer the best return and build the strongest customer loyalty?

At the recent Bank Customer Experience Summit in Chicago, Darren Easton, a director at the Center for Financial Services Innovation, explained that the first step is for FIs to make sure they know who their customers are and what they need. The second step is to offer them technologies that meet those needs and help them improve their financial health. The result? Lasting customer connections.


Topics: Associations / Conferences, ATM & Mobile Banking, Bank / Credit Union, Branding

Companies: Bank Customer Experience Summit


How one bank is delivering on the 'customer-centric experience' challenge

How one bank is delivering on the 'customer-centric experience' challenge

Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face in providing a tailored, meaningful customer experience to customers of all kinds.

How Scotiabank ensures a seamless customer experience at the ATM

How Scotiabank ensures a seamless customer experience at the ATM

At the recent BCX Summit in Chicago, Scotiabank VP Jorge Lemus talked about the evolving role of ATM technology in enabling a great end-user experience.

Sponsored by: Bank Customer Experience Summit

Auriga Branch Transformation 2017

Auriga Branch Transformation 2017

David Smith from Auriga speaks to us at Branch Transformation 2017. He discusses with Fintech Finance about Branch Transformation, current projects and technology applied to banking service automation as a tool for enhancing customer experience and making the branch of the future smarter.

Auriga Self-Service Banking 2017

Auriga Self-Service Banking 2017

Mark Aldred from Auriga speaks to us at Self-Service Banking 2017 At Auriga, we’re committed to making personal contact an important part of the transaction. As Mark Aldred explains to Fintech Finance, “You can only achieve this if you have integrated omnichannel solutions.

David Smith at ATM & Cash Innovation Europe 2017

David Smith at ATM & Cash Innovation Europe 2017

David Smith talks to Fintech Finance at ATM & Cash Innovation Europe 2017 In the year of the 50th anniversary of ATM and of the 25th Anniversary of Auriga’s first steps in the market, we are here to confirm the...

Watch highlights from this year's Bank Customer Experience Summit

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.

C-speak: Stemming the rising tide of card-not-present fraud

C-speak: Stemming the rising tide of card-not-present fraud

ATM Marketplace editor Suzanne Cluckey sat down recently with Brad Wiskirchen and Rich Stuppy of Kount, a fraud prevention company, to talk about results of their annual mobile payments and fraud survey and about the trends now influencing the market.

For the future

For the future

For the future

Issuance Video

Issuance Video

Today’s new-gen millennials form a significant customer segment who are willing to pay for differentiated services. Banks that can quickly gear up to offer value-added products are more likely to succeed in this new normal.

ATM Services Video

ATM Services Video

Your ATM is an important customer touch point – for revenues, customer experience and customer retention.

Hosted Services Video

Hosted Services Video

Rapidly evolving banking technology, introduction of new age channels and aggressive competition require banks to make significant investments in infrastructure, technology, and inter-operable payment channels and resources.


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