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Customer Service News & Media

Nominations open for 2026 Automated Retail & Kiosk Innovation Awards

by Richard Slawsky — Editor, Connect Media

The organizers of the Automated Retail & Kiosk Innovation (ARKI) Show are accepting nominations for the 2026 ARKI Awards, recognizing the companies, products…

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Beyond Branches: Why the Future of Banking Is Access-based, Hybrid and Human-centric

As banks rethink their physical networks, this article explores why the future of banking is access-based, hybrid and human-centric, showing how branches…

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Best Locations to Install an ATM in 2026 (USA Insights & Strategy Guide)

Discover the best locations to install an ATM in 2026 using real U.S. cash usage trends and placement insights. Learn which businesses and high-traffic…

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Next-Gen Video-assisted Banking: Elevating the Customer Experience

As financial institutions work to find a balance between the challenges of controlling costs and providing the personal service customers have come to expect…

Presented by Diebold Nixdorf

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U.S. ATM Services Market Growth Forecast (2026–2035)

This article explores the ATM Services Market Growth Forecast for 2026–2035, highlighting global and U.S. market size, CAGR trends, and key drivers such as…

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2025/26 ATM & Self-Service Software Trends

Our deep-dive report unpacks the data that shows 58% of banks are seeing overall ATM usage increase and a remarkable 51% are now more reliant on ATMs to serve…

Presented by KAL ATM Software GmbH

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Get a Better ATM Processing Rate – Save More on Every Transaction

ATM Link helps ATM business owners, agents, and deployers cut costs with transparent, all-inclusive processing rates as low as 4¢ per transaction. No hidden…

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Are ATM Machines Profitable? Discover Real Earnings & What Drives ATM Revenue

ATMs are profitable via surcharge fees ($2-$3 per transaction), interchange fees, and dynamic currency conversion. High-traffic locations can earn…

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Are you getting the most commission from your ATM? Find out today.

To maximize your ATM commission, regularly review your statement for accuracy. Verify surcharge rates, cross-check transaction volumes, calculate average…

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Why Choose ATM Link?

ATM Link is a committed partner offering businesses transparent, reliable, and rewarding ATM services. Unlike other providers, they provide free pre-sale…

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ATMs in Hospitality: Elevate Guest Experience with ATM Link

On-site ATMs boost guest satisfaction & revenue in hotels/restaurants. Offer cash convenience, safety, & loyalty. ATM Link provides free placement, cash…

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7 Myths About ATM Business Ownership – Debunked

This article clears up seven common myths about owning an ATM. It explains that even in a digital world, ATMs can still make good profits, are simple to…

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ATM Toppers: See The Surprising Big Difference

Choosing the right ATM topper —standard versus digital —can make all the difference. Standard toppers enhance visibility with static signage, while digital…

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How ITMs are creating a new playbook for self-service banking

As financial institutions shift toward high-value services, ITMs are helping automate routine transactions, reduce costs, and extend access. This article…

Presented by NCR Atleos

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Unlock Maximum Profit with Flexible ATM Processing Options

Choose how you want your ATM set up and managed to make the most money with ease. Whether you own the ATM or ATM Link, who loads the cash, or who handles…

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How ATMs Can Boost Sales for Convenience Stores

Convenience stores want more sales and customers. Adding an ATM helps! It brings people in and makes them spend more. Learn how an ATM can help your store grow.

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Improving access to cash in a natural disaster

When disaster strikes, access to cash is critical. NCR Atleos helps financial institutions prepare with resilient ATM networks that support communities during…

Presented by NCR Atleos

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2024/25 ATM & Self-Service Software Trends

Despite their dwindling numbers, most ATM owners are still finding plenty of uses for them. In the 17th edition of the ATM & Self-Service Software Trends…

Presented by KAL ATM Software GmbH

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ICX Summit: Customer feedback paramount to brands' success

by Mandy Wolf Detwiler — Editor, Connect Media

Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…

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UK banks: why do they rank low in Customer Satisfaction?

Last month, the UK’s Institute for Customer Service produced its UK Customer Satisfaction Index (UKCSI) for the first six months of 2024.

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