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Customer Experience Resources

DPL's Cash Management and Logistics Tools

DPL has developed tools and features as part of their managed wireless service, designed to help ATM operators improve cash management and logistics.

Presented by DPL - Managed Connectivity

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Motivations in Modern Banking. Beyond the “Who”: Understanding Why Consumers Respond in Certain Ways.

Diebold Nixdorf partnered with NielsenIQ to survey 12,000 financial consumers across 11 countries to find out what they really want in a bank. Their answers…

Presented by ATMmarketplace.com

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Third-Party Parts Suppliers: The Secret to Improved ATM and Kiosk Repair

As ATMs and kiosks can be substantial investments, owners naturally to want to keep their machines online and running for as long as possible. A Third Party…

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2021 ATM and Self-service Software Trends and Analysis

For the 14th consecutive year, ATM Marketplace and KAL ATM Software have partnered to publish the ATM industry's most influential and insightful annual guide…

Presented by KAL ATM Software GmbH

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A Comparison of Cryptocurrency Technologies

Cryptocurrency is a growing revenue stream for businesses of all sizes.

Presented by Burroughs, Inc.

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Triton Supplies Cash in Small Spaces

UK-based ATM deployer works with Triton Systems to create an ATM perfect for locations where space is at a premium.

Presented by Triton

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Spend More Time Making Money and Less Time Managing It with Today’s Remote Cash Capture

The continued demand for cash acceptance can trap merchants between a rock and a hard place. Naturally they want to accommodate customers and adhere to…

Presented by Cash Connect

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Omnichannel Marketing: Giving Customers a Personal Experience

The digital transformation of banking makes omnichannel marketing capabilities more valuable than ever.

Presented by ATMmarketplace.com

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Improving Your Bank's Digital Experience

The banks that will thrive in this new digital ecosystem are those that understand what customers are looking for, anticipate that need, and find the most…

Presented by ATMmarketplace.com

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Scaling Your Business with an Experienced Service and Integration Provider

Does the maintenance of your business’ fleet and infrastructure lead to a poor customer experience, stressed-out staff, and all-around chaos? We are here to…

Presented by Burroughs, Inc.

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How to Make the Most of ATMs in the Digital Age

As there has been an increase in customer demand for a digitally enabled omnichannel consumer experience, the role of the ATM as an important channel for…

Presented by Auriga

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Self-Service ATMs for a Socially Distanced World [15-min.]

In this 15 minute video, hear from Brendan Watkins and David Johnson on how self-service, assisted self-service and teller automation models can guide your…

Presented by ATMmarketplace.com

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What lies ahead for the banking industry in 2021?

Let's kick off this new year with a list of 2021 banking trends, which we believe will impact the industry in the upcoming months.

Presented by Auriga

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Cellular Networks Driving New Retail Business Models

Advances in technology are empowering businesses to provide products and services when, where, and how consumers expect them. Connected retail is driving new…

Presented by Ventus Wireless, LLC.

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Rapid Prototyping With Neonode Touch Sensor Modules

Neonode is the leader in providing products for Contactless Touch. Using our Touch Sensor Module you can easily retrofit your elevators, kiosks or other…

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Contactless Touch – Interaction With Images Floating In-air

Neonode is the leader in providing products for Contactless Touch. Using our Touch Sensor Module you can easily retrofit your elevator control panels, self…

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Contactless Touch - a Safer Method for Interaction

Neonode is the leader in providing products for Contactless Touch. Using our Touch Sensor Module you can easily retrofit your elevator control panels, self…

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How Cash Management Outsourcing Empowers Branch Transformation and COVID-19 Response

In the wake of mandated temporary closures, FIs have initiated far-reaching and indefinitely lasting changes to procedures and business hours, staffing levels…

Presented by ATMmarketplace.com

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How ITMs are creating a new playbook for self-service banking

As financial institutions shift toward high-value services, ITMs are helping automate routine transactions, reduce costs, and extend access. This article…

Presented by NCR Atleos

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Improving access to cash in a natural disaster

When disaster strikes, access to cash is critical. NCR Atleos helps financial institutions prepare with resilient ATM networks that support communities during…

Presented by NCR Atleos

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