Customer Experience News & Media

The customer experience: How the pandemic changed e-commerce

by Rafael Lourenco — EVP, ClearSale

The pandemic changed how customers viewed shopping and spending. But as the world moves into post-pandemic, retailers are concerned with creating a positive…

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Burroughs Company Overview

As the largest independent service and integration provider for payment and transaction automation technologies in North America, Burroughs is your end-to-end…

Presented by Burroughs, Inc.

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Diebold Nixdorf wins Red Dot design award for self-service solution

April 12, 2021

Diebold Nixdorf has been awarded the Red Dot Award: Product Design 2021 for its retail self-service solution, Easy eXpress Max, according to a press release.

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Dolphin Debit offers next generation ATM locator technology

April 7, 2021

Dolphin Debit, a full-service ATM management company, has announced next generation ATM locator technology via a Wave2 locator.

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Self-Service ATMs for a Socially Distanced World [15-min.]

In this 15 minute video, hear from Brendan Watkins and David Johnson on how self-service, assisted self-service and teller automation models can guide your…

Presented by ATMmarketplace.com

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AEVI, Mastercard simplifying omnichannel shopping

March 30, 2021

London-based AEVI, a payments integrator, and Mastercard Payment Gateway Services are working together to simplify the omnichannel shopping experience. By…

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Israeli bank, fintech join forces for development of mortgage operations

March 10, 2021

Leumi, one of Israel's leading banks, and Tarya Fintech, Israel's largest P2P lending company, have joined forces in a strategic initiative to develop and…

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Tokenization: Embracing the great unifier

by Andre Machicao

Consumers expect their personal payment data will be protected when shopping online. For many companies that requires tokenization: using an algorithmically…

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Hyosung TNS launches global website, interactive center, branding campaign

February 26, 2021

Hyosung TNS, a wholly owned subsidiary of Hyosung Corporation focused on ATM and banking technology, has unveiled its multi-phase initiative that includes a…

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ACI Worldwide, Auriga partner launch ATM self-service banking platform

February 16, 2021

ACI Worldwide, a global provider of real-time digital payment software and solutions, announced a partnership with Auriga, an omni-channel banking and payment…

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Mastercard linked to Swiss ATM scheme

February 16, 2021

Switzerland's Competition Commission is investigating Mastercard for the possible obstruction of Switzerland's National Cash Scheme, according to a report in…

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On demand webinar: AI-powered coach bots: A new path to financial wellness

February 11, 2021

How helpful would it be to have a fun, virtual coach to help you conquer all your financial issues plus subtly remind you when you procrastinate and cheer when…

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New shopping trends: could this be the end of ‘shop ‘till you drop?’

by Jordan Reynolds

Despite the roller coaster of vaccine distribution and a new administration, it certainly feels good to see 2020 in the rearview mirror. It goes without saying…

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What lies ahead for the banking industry in 2021?

Let's kick off this new year with a list of 2021 banking trends, which we believe will impact the industry in the upcoming months.

Presented by Auriga

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What's on your mind?

by Pat Shea — Editor, NetworldMedia

When my son was young, he would often ask my mother a bevy of questions in rapid succession that she obviously didn't have answers to. To end the conversation…

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Live webinar: AI-powered coaching bots: A new path to financial wellness

January 26, 2021

Financial institution GreenPath, through its partnership with eGain, has launched a Virtual Finance Coach. This AI-powered coach guides customers…

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FNB of South Africa adheres to safety mandate for ATMs

January 14, 2021

The First National Bank of South Africa has announced the rollout of a comprehensive COVID-19 safety program for its branch network and ATMs with the goal of…

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New SBA PPP loans now available from community banks

January 11, 2021

U.S. businesses can apply for new Paycheck Protection Program loans beginning today as the Small Business Administration has opened a new round of funding…

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The future of secure issuance

by Pat Shea — Editor, NetworldMedia

At the Self Service Innovation Summit entitled, The Future of Secure Issuance: Creating a foundation of trust, Andy Cease, product marketing manager for…

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Banks are learning to deliver a smarter bill pay experience to customers

by Brad Jones

Financial institutions are learning that a smarter bill pay experience is personal for the customer and offers guidance and real-time insights. Brad Jones is…

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