[ON-DEMAND WEBINAR]: How COVID-19 has impacted financial institutions with customer interaction and satisfaction

The COVID-19 pandemic has created a dramatically new landscape across the financial services industry. Customer preferences as well as satisfaction with…

Presented by Ventus Wireless, LLC.

Massachusetts’s Rollstone Bank & Trust reopens bank lobbies

July 14, 2020

After months of being closed due to the coronavirus, Rollstone Bank & Trust has reopened its branch lobbies throughout northeastern Massachusetts but with…

InHand Networks Launches Temperature Reading Kiosk to Helps Business Reopen Safely

As businesses across the country are planning to reopen, InHand Networks has launched InMetrics Temperature Reading Kiosk to help companies deliver a safe…

Live webinar: Assessing COVID-19 impact on customer interaction, satisfaction

by Pat Shea — Editor, NetworldMedia

July 9, 2020

ATM will host a live webinar July 16 on exploring how COVID-19 is impacting customer satisfaction and the way they perceive and interact with a preferred…

Coronavirus surge closes Bank of America branches

July 9, 2020

Bank of America has temporarily closed some branches in California and Florida due to a resurgence of the coronavirus in those states.

BBVA to begin reopening bank lobbies

July 6, 2020

BBVA USA will begin reopening lobby access at bank branches that were closed in March due to the COVID-19 pandemic.

Goldman Sachs says wear your mask

July 3, 2020

Goldman Sachs believes a national mask mandate in the U.S. is needed to lower the possibility of COVID-19 infections and such a mandate would lead to a…

Credit union customers used cards less, purchased more

by Pat Shea — Editor, NetworldMedia

Co-op Financial Services, a non-profit organization that works directly with credit unions, has been monitoring credit union customers’ debit and credit card…

Digital self service for payments in a post-pandemic world

by Pat Shea — Editor, NetworldMedia

What will customers think about post-pandemic when it comes to the payments industry? Adam Crighton from NCR gives his take on the future.

Africa’s ATM use dips while app use increases during pandemic

June 25, 2020

Fintech app use in Africa jumped 72% while ATM transactions and branch visits dropped 50% during the coronavirus pandemic, according to a report in ThisDayLive.

Self-service tools help banks thrive in a pandemic environment

The reliance on self-service solutions comes at a time when consumers have become familiar and relatively comfortable with the technology that is prevalent in…

DCBank, XTM introduce 'reverse ATMs'

June 17, 2020

DCBank is partnering with technology provider XTM, to install cash kiosks that convert cash and coins into a pre-paid Mastercard for spending at shopping malls…

ATM cardholders using QR codes instead of keypads to get cash

June 17, 2020

In Hyderabad, India, debit cardholders can withdraw cash from an ATM using a phone or digital mobile device to scan a QR code, thereby avoiding any contact…

Case studies in cost savings with keyless ATM and Branch Access Management

A TMD Security webinar offered proof-positive that keyless access can equal big savings for ATM deployers as well as the business world at large, which now…

Pandemic reopenings may be premature; why self-service needs to step forward

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Higher coronavirus hospitalizations in some states could get out of control unless robust tracing measures are deployed, and a slowdown in long awaited…

COVID-19 delays contactless payment at NYC transit stations

June 5, 2020

The COVID-19 pandemic is expected to delay expansion of New York City's Metropolitan Transportation Authority's new contactless fare payment system, OMNY…

How ATM deployers are finding savings, security and safety in the age of Covid-19

The Covid-19 pandemic and its financial impact on ATM deployers globally has underscored that it is now more critical than ever to save operational costs.

Post-pandemic: Will your customers be digital converts?

by Pat Shea — Editor, NetworldMedia

Customers during the pandemic have become more comfortable in a digital world, even if that was not their preference prior. Will these "digital converts…

Western Union C2C remittances begin to recover, digital surges

June 2, 2020

Western Union reports that consumer-to-consumer money transfers in May have begun to recover from steep declines related to the COVID-19 pandemic in April, and…

Contactless self-service lockers now available for financial institutions

June 1, 2020

In light of the COVID-19 pandemic, FTSI, an independent provider of branch and digital transformation solutions for financial institutions, has introduced a…