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Bank Customer Experience News & Media

Members approve Digital Federal Credit Union, First Tech Federal Credit Union merger

December 19, 2025

First Tech Federal Credit Union members have approved the merger with Digital Federal Credit Union. The two entities will combine on Jan. 1, 2026 under the…

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Capital Bank deploys Diebold Nixdorf VCP-Pro 7 software for ATMs

December 12, 2025

Capital Bank, a financial institution based in Jordan, has deployed Diebold Nixdorf's VCP-Pro 7 software. This is the first deployment on Windows 11 ATMs in…

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Navigating bank customer experience pain points

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

In today's episode of the Bank Customer Experience podcast, Brian McEvoy, chief retail banking officer at Webster Five, joined Bradley Cooper to discuss how…

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Remote hosting will transform ATMs

by Leland Englebardt — President, e-squared systems, Inc.

It's high time for the ATM industry to leverage cloud-based technology to streamline its operations and diversify its services.

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Chase opens Sapphire Lounge in Las Vegas

December 8, 2025

Chase opened a Sapphire Lounge by The Club at the Harry Reid International Airport in Las Vegas. This two story lounge offers local artwork, a champagne…

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Bank of America delivers $1M grant to After School Matters

December 5, 2025

Bank of America had awarded a $1 million grant to After School Matters, a nonprofit based in Chicago, to fund its Orleans Teen Center. The facility will…

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Where's ATM, self-service software headed in 2026?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A live webinar sponsored by KAL and hosted on ATM Marketplace highlights top insights from the 2025/26 ATM & Self-Service Software Trends Report.

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2025/26 ATM & Self-Service Software Trends

Our deep-dive report unpacks the data that shows 58% of banks are seeing overall ATM usage increase and a remarkable 51% are now more reliant on ATMs to serve…

Presented by KAL ATM Software GmbH

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Navy Federal Credit Union appoints SVP of partnerships, government affairs

December 1, 2025

Navy Federal Credit Union has appointed Carrie Hunt as SVP of partnerships and government affairs. In this role, Hunt will improve the credit union's outreach…

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Finding the balance between AI, personal touch in banking

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

How can big and small banks use AI without losing the personal touch? Mack Turner, analyst and expert, discusses in today's podcast episode.

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Majority of consumers say they don't feel known by their financial institution

November 12, 2025

A survey from White Clay found that 67% of accountholders don't feel known by their primary financial institution and 31% said they just feel like another…

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American Bancorp completes merger with New Republic Partners

November 11, 2025

American Bancorp Inc., the parent company of American Pride Bank has officially acquired New Republic Partners Inc., the parent company of New Republic Bank.

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PNC to open 300-plus branches by 2030

November 7, 2025

PNC Bank plans to open more than 300 branches by 2030. This is a major increase from its previous plans in November 2024 of opening 100 branches and renovating…

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Kuwait Finance House selects NCR Atleos to add AI avatar at kiosks

November 4, 2025

Kuwait Finance House recently integrated AI avatars into its account service kiosks at branches via a partnership with NCR Atleos. These avatars answer…

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Shared Branch network celebrates 50th anniversary with tech, personalized banking

Founder of the Shared Branch network of credit unions Velera is celebrating the network's 50th anniversary by providing advanced tools to credit unions like…

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Academy Bank opens branch in Littleton, Colorado

November 4, 2025

Academy Bank, a subsidiary of Dickinson Financial Corp, opened a branch in Littleton, Colorado. This is its second location in the town and its 28th overall in…

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Wells Fargo opens campus in Irving, Texas

October 29, 2025

Wells Fargo has opened its 850,000-square-foot campus in Irving, Texas. It will have 4,500 employees in a collaborative environment, according to a press…

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Bank of America appoints community relations manager

October 28, 2025

Bank of America appointed Maria Serravalle as community relations manager for the Detroit market. She takes over for Dwanette Williams who is joining the…

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Enterprise Bank & Trust acquires 12 branches from First Interstate Bank

October 23, 2025

Enterprise Bank & Trust has acquired 12 branches from First Interstate Bank, consisting of 10 branches in Arizona and two in Kansas. The bank will gain…

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Cash in the digital age: How utility ATM networks sustain financial access worldwide

This paper delves “behind the velvet curtain” to define the utility ATM network and examine the state of play in the US and more than a dozen other nations. No…

Presented by NCR Atleos

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