ATM, branch-sharing partners extend, expand relationship in Puerto Rico

November 7, 2013

The success of a shared branching effort in the U.S. commonwealth of Puerto Rico has led Co-op Financial Services to extend its relationship with El Circuito…

Who cares about branch transformation?

by Terrina Rishel — CEO, ATM Authority, LLC

Thinner margins, loan losses, economic pressures, expensive regulation and stiff competition have created the need for banks to conduct an in-depth analysis of…

The mobile revolution helps bring a positive future for FI brands

by Rebecca Hellmann — Marketing and Sales Coordinator, Welch ATM

A recent study from Pew Research shows that 91 percent of U.S. citizens owned a mobile phone as of May. This finding officially makes the mobile phone the most…

ATM cardless cash access: Why the QR code matters (a lot) to FIs

A cool customer convenience, yes. But that's just the beginning of the story for the financial services industry.

Call in the payments cavalry: When ATMs came charging in to Cyprus’ rescue

by Bernardo Batiz-Lazo — Professor of Business History, Bangor University

The events of the banking bailout in Cyprus immediately generated global media attention. They certainly didn’t go unnoticed by ATM and payment industry…

Shinsei Bank adds 23K ATMs to its off-premises network

November 1, 2013

Shinsei Bank has formed partnerships with Lawson ATM Networks Inc., a subsidiary of Lawson Inc., and E-net Co. Ltd., a company whose stakeholders include 7…

Spotlight on the ATM: regulations, innovations and prognostications

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A Q&A panel discussion sheds light on the ATM industry issues that keep deployers up at night.

Deciphering the Durbin debit ruling

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A look at what's next after the U.S. District Court decision that put a stick in the wheel of EMV at the ATM.

Welch, PenFed in co-branding deal covering selected Rite Aid stores

October 24, 2013

Welch ATM, a St. Louis-area IAD, and Alexandria, Va.-based Pentagon Federal Credit Union have announced that PenFed-branded ATMs are now available in selected…

Study: The technologies FIs are using to meld self-service and semi self-service

October 23, 2013

In new a new research report, "Interaction and Advice via Evolving Banking Channels," Mercator Advisory Group looks at the practical ways in which financial…

Infosys survey: Banks looking to mobile to lead innovation

October 23, 2013

Banks increasingly feel the need to innovate, according to a new survey, and they're looking to mobile to lead those efforts.

How Wells Fargo continuously improves the ATM customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The FI aims to give customers what they want in their ATM and branch experience before they even realize that they want it.

3 upcoming upgrades that could increase FIs' costs

by Rebecca Hellmann — Marketing and Sales Coordinator, Welch ATM

In today's self-service culture, ATMs and mobile banking have become key aspects of customer satisfaction and retention. However, the fast pace of…

Impressive ATMs

by Mark Smith — VP of Financial Solutions, Kahuna ATM Solutions

ATM manufacturers have enjoyed years of success with models that had only slight modifications in their appearance and functionality. Mostly, the units have…

5 tips for entrepreneurial success

by Terrina Rishel — CEO, ATM Authority, LLC

"What's the formula for success as an entrepreneur?" Of course, the complete answer depends on the particular situation, however, I believe there are five key…

Regulatory issues on Washington's radar

Panelists at the ATM & Mobile Executive Summit take on issues attracting attention within the Washington beltway. 

Iberiabank, PAI team up on ATM branding at Rite Aid stores

October 17, 2013

Louisville, Ky.-based IAD Payment Alliance International and Lafayette, La.-based Iberiabank have struck a branding agreement covering ATMs in selected Rite…

Credit Union One taps Fiserv DNA

October 17, 2013

Credit Union One, a Ferndale, Mich.-based FI with $810 million in assets, has selected the DNA account processing platform from Fiserv."The open architecture…

Mobey Forum explores mobile wallet strategies for FIs

October 17, 2013

Mobile banking collaborative Mobey Forum has released a new white paper, "Mobile Wallet: Strategic Options for Banks." In it, the forum posits that if FIs are…

Aussie bank intros self-service enabled 'Smart Store'

October 17, 2013

National Australia Bank has opened its first "Smart Store." The reinvented branch concept dispenses with traditional tellers and lets customers choose from a…