5 simple ways to protect consumers and brand at the ATM

by Rebecca Hellmann — Marketing and Sales Coordinator, Welch ATM

Personal and financial security is a serious issue in today's fast-moving and technologically complex world. And for many, the apparent ease with which…

'Good minds at work' in the ATM industry

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The new CEO of Credit Union 24, Mansel Guerry, shares his thoughts on an ATM industry that's redefining itself.

Study: Mobile banking users to exceed 1 billion worldwide by 2017

January 9, 2013

It seems that mobile banking has arrived. This year 590 million mobile phone users across the globe will use their device for banking purposes; by the end of…

AZ FI opts for ARCA cash recyclers

January 8, 2013

National Bank of Arizona, a Tucson, Ariz.-based FI with $4.5 billion in assets, has installed ARCA CM18 cash recyclers at two of its branches in Tucson and…

Vietnamese cardholders call for ATM boycott over 'on-us' fees

January 7, 2013

Vietnamese ATM cardholders are fed up with fees. Following an announcement by the State Bank of Vietnam that commercial banks would be allowed to impose fees…

Kuwaiti FI lets customers open investment deposits at ATMs

January 7, 2013

Kuwait Finance House is now offering a service that allows customers to open investment deposits using ATMs throughout the emirate of Kuwait. The move is part…

The rise of the 'light' bank branch

by Richard McMurdo — Principal Consultant, Talaris

In a recent article about what we can expect from branch banking in 2013, I predicted the rise of the 'light' bank branch. It's something that I thought was…

NCR buys ATM video software-maker uGenius

January 4, 2013

NCR Corp. has purchased uGenius Technology Inc., a Utah-based video banking software developer. The acquisition will help NCR to add future enhancements to its…

SBI, ECS reach ATM acquiring-processing milestone

January 4, 2013

The State Bank of India and its payments solution provider, ElectraCard Services, passed a landmark of sorts recently, processing 10 million transactions at…

5 ways to win in 2013 with ATM best practices

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Benchmarking to best practices is key to getting top performance from your ATM fleet.

It's payback time for some ATM users in Thailand

January 2, 2013

Customers of the Government Savings Bank in Sukhothai, Thailand thought their luck was in when ATMs began paying out double last Friday. But their good fortune…

Self-service ATMs help shape a new branch service philosophy

When University Federal Credit Union decided it was time to reinvent their branch model, they worked with the branch transformations group at Diebold…

IT issue leaves Lloyds customers cashless on New Year's Eve

January 2, 2013

New Year's Eve celebrations may have been flattened a bit for some for Lloyds banking customers in the U.K. Due to an IT failure at the bank, customers were…

Rural Indian bank network to add ATMs, branches

January 2, 2013

India's Pandyan Grama Bank will open 17 new branches and will also begin to introduce ATMs during its next fiscal year, said a news release from the FI’s…

More Community Financial Institutions Offer Mobile Banking

by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM

A growing number of community financial institutions are now offering mobile banking, despite continued concern over regulatory obstacles. According to a…

Gallery: A new branch model built around self-service banking solutions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A cost-efficient new concept features "assisted self-service" ATMs and "universal" banking representatives.

HSBC joins RBS in refunding uncollected ATM cash withdrawals

December 27, 2012

Not to be left holding the proverbial bag (particularly one filled with other people's money) HSBC has said it will join the Royal Bank of Scotland and NatWest…

Temenos to provide standardized IT platform for Nordea Bank

December 27, 2012

Luxembourg-based Nordea Bank, a pan-European provider of private banking services, has opted to use software applications from Geneva-based Temenos to…

Azerbaijani ATM network takes a step forward

December 26, 2012

For the first time in the nation of Azerbaijan, two banks have entered into a fee-free ATM sharing agreement.

Hey, Buddy! Can you spare a dime?

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

At a time when so many banking tasks can be accomplished online and via mobile, why the video ATM?