Bank of America chatbot Erica sees more than 1.5B interactions

July 17, 2023

Bank of America's chatbot Erica has had more than 1.5 billion interactions with customers since its launch in 2018. Customers in 2023 have used Erica 33…

Bank Customer Experience Summit to provide guidance on small business banking

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Small businesses make up a huge portion of the economy but are many times overlooked by banks. How can banks resolve this issue and help small businesses…

Service Credit Union intros scholarship for culinary arts

July 14, 2023

Service CU Impact Foundation, the non-profit charity arm of Service Credit Union, has announced a scholarship for students in the culinary arts. The foundation…

KeyBank intros home ownership credit program

July 14, 2023

KeyBank has introduced its third special purpose credit program, called KeyBank Neighbors First Credit, which provides up to $5,000 to help home buyers…

Bank of Baroda intros electronic bank guarantee

July 13, 2023

Bank of Baroda, an Indian bank, has introduced Electroc Bank Gurantee on its digital BarodaINSTA platform through a partnership with National E-Governance…

Bank of America fined for more than $250M for fake accounts, junk fees

July 12, 2023

The Consumer Financial Protection Bureau has ordered Bank of America to pay more than $250 million in fines and customer refunds for a variety of violations…

ATM industry urges Congress to take action on Safe Access to Cash bill

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Following high profile deadly shootings at ATMs, the industry is calling on Congress to act to protect access to cash.

SVB parent sues FDIC to recover $1.9B in seized assets

July 11, 2023

SVB Financial Group, the parent company of the failed Silicon Valley Bank, has sued the Federal Deposit Insurance Corp. for $1.9 billion that the agency seized…

Slide Insurance raises $35M to build credit facility with Regions Bank

July 11, 2023

Slide Insurance, an insurtech company, has raised $35 million to build a senior credit facility with Regions Bank in Tampa, Florida, according to a press…

Michigan police on lookout for ATM card skimmer suspect

July 10, 2023

Police in Dearborn, Michigan are asking the community for help to identify a suspect who allegedly has installed skimming devices on ATMs to steal personal and…

Financial education delivers solid foundations

Avoiding financial traps is critical to increasing financial resilience and helping consumers to achieve their financial goals.

Cash logistics market to grow by $20B with ATMs leading the way

July 7, 2023

The cash logistics market will grow by $20.26 billion from 2022 to 2027 at a compound annual growth rate of 10.16%, according to research from…

Bank of Baroda appoints CEO

July 7, 2023

Bank of Baroda, an Indian bank, has appointed Shri Debadatta Chand as CEO and managing director. He previously served as executive director at the Bank of…

Explosion destroys ATM at Arizona Wells Fargo branch

July 7, 2023

Police are investigating an "apparent explosion" that destroyed an ATM in Oro Valley, Arizona, according to a report by 13 News.

Citizens partners with The Andy Warhol Museum to support arts

July 6, 2023

Citizens has partnered with the Andy Warhol Museum to support Pittsburgh's arts and culture scene. The bank has donated $350,000 to help grow The Warhol…

Bank of England considers plan to force foreign banks to set up subsidiaries

July 5, 2023

The central Bank of England is considering a plan that would require international banks to set up subsidiaries instead of branches in the U.K. With this…

Police find skimmer in PNC ATM in Plainfield, Illinois

July 5, 2023

Police in Plainfield, Illinois recently removed a skimming device found at an ATM at a PNC Bank branch. A third party maintenance contractor notified…

Frost Bank to double branches in Austin

July 5, 2023

Frost Bank, a subsidiary of Cullen/Frost Bankers Inc., will double its number of financial centers in Austin by 2026. The bank currently has 17 branches and…

Bank Customer Experience Summit panel offers insight on hospitality strategies

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

How do banks develop hospitality? A panel at the Bank Customer Experience held in Charlotte, North Carolina from Sept. 12 to 13 will look at this topic in…

Chase expands grant program to Hispanic, Black communities

July 3, 2023

JPMorgan Chase Home Lending has expanded its $5,000 Homebuyer Grant Program for additional Hispanic and Black Communities in 16 markets. This grant is designed…