Keybank earns 'Outstanding' rating from Office of Comptroller of the Currency

April 15, 2024

Keybank earned an Outstanding rating from the Office of the Comptroller of the Currency on its Community Reinvestment Act exam, based on its work within the…

How to pull off a successful branch renovation

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

For the premiere episode of the Bank Customer Experience podcast, Bradley Cooper, editor of ATM Marketplace interviewed Jean-Pierre Lacroix, founder and…

2024 ATM Software Trends survey now open: 5 winners to receive BCX Summit pass

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

April 11, 2024

The survey for the 2024 ATM & Self-Service Software Trends report is now up. This is the 17th year for the report, which is sponsored by KAL ATM Software.

Service tech stole $13K from ATMs, say police

April 10, 2024

A Loomis service technician has been arrested in Memphis, Tennessee for allegedly stealing thousands from ATMs he was servicing at bank locations.

How banks can improve customer experience with surcharge free ATMs

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Surcharge free ATMs allow banks to expand their services outside of branches.

Atlantic Union Bankshares acquires American National Bankshares

April 9, 2024

Atlantic Union Bankshares Corp. officially completed its acquisition of American National Bankshares Inc. With this acquisition, Atlantic Union has…

Kinecta Federal Credit Union wins Best Credit Union in South Bay award

April 8, 2024

Kinectra Federal Credit Union, based in Manhattan Beach, California won Best Credit Union in South Bay in Easy Reader's 2024 Best of the Beach poll. This is…

Regions appoints head of retail

April 8, 2024

Regions has appointed John Jordan as head of retail for its consumer banking group. In this role, he will lead more than 7,500 bank associates, according to a…

Bank of America intros capital connector for small businesses

April 5, 2024

Bank of America introduced its Access to Capital Connector platform to link small businesses owners to community development financial institutions and other…

Keybank funds more than $10M in equity program

April 5, 2024

Keybank recently announced it has funded more than $10 million in loans through its Key Opportunities Home Equity Loan program, first launched on March 1…

Navy Federal Credit Union begins operating Department of Defense military banking facilities overseas

April 4, 2024

Navy Federal Credit Union has begun operating Military Banking Facilities overseas through the Department of Defense's Overseas Military Banking Program. These…

Simmons Bank opens branch in Pine Bluff, Arkansas

April 4, 2024

Simmons Bank held a grand opening for its branch in Pine Bluff, Arkansas. This 3,780-square-foot branch features an ATM with deposit capabilities, according to…

Kingsport, Tennessee investigating ATM theft of less than $2

April 3, 2024

Kingsport, Tennessee police are investing an ATM theft that occurred at a Bank of Tennessee branch. Police found the ATM on the roadway, as it had been hooked…

Protecting ATMs from attacks

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Wells Fargo shared tips on how to protect ATMs.

Consumers Credit Union certified as Great Place to Work

March 29, 2024

Consumers Credit Union, based in Gurnee, Illinois, has been certified for the second year in a row as a "Great Place to Work" by the Great Place to Work…

Regions Bank intros financial literacy program

March 28, 2024

Regions Bank announced a program to help customers with financial education and confidence, which will begin in April with free Next Step seminars and…

Bank of America intros unified mobile app

March 27, 2024

Bank of America introduced a mobile app that combines five separate apps, Bank of America, Merrill Edge, MyMerrill, Bank of America Private Bank and Benefits…

How can banks operationalize customer insights?

CX expert Shelly Chandler of EvolveCX Consulting shares how banks can transition data into actionable insights in today's episode of CX Innovators.

UK sees rise in copycat banking site scams

March 26, 2024

The U.K. has seen a major rise in copycat banking scams, where scammers create websites that pretend to be real bank websites. More than 2,000 copycat websites…

Centime intros business cash banking solution with FNBO

March 26, 2024

Centime, a fintech based in Boston, partnered with First National Bank of Omaha to launch a cash management solution for businesses. The solution will allow…