The benefits of putting a business lens on ATM big data

For an ATM operator concerned about profitability and the end-user experience, big data is a goldmine — if they can tap into it in a timely, cost-effective way.

Bancsource launches new info-rich customer service portal

March 17, 2016

CustomerSource, a new self-service portal for ATM service customers, provides twice the functionality of the previous offering, Customer Care, the company says.

New mobile app simplifies management, maintenance of Hyosung ATMs

February 24, 2016

The app uses a unique QR code on the ATM to provide instant access to detailed information about the device, as well as easy-to-follow videos for simple…

Co-op, Leverage re-up partnership

February 16, 2016

The two organizations have extended their 2008 ATM network, processing and terminal-driving agreement for an additional five years.

Small QA team, big ATM testing results

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

ATM operators with limited QA resources can get more out of their existing testing infrastructure. A live webinar on Feb. 16 will explain how.

Dolphin Debit records double-digit growth in 2015

February 2, 2016

The company says that the number of ATMs it operates on behalf of clients grew 22 percent last year, while total transaction volume grew 24 percent.

How ATM cash management can close the window on waste

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Never mind interest rates. Getting control of ATM cash handling costs can have a far greater impact on the bottom line, as a pair of industry experts explained…

Conference preview: ATMIA US 2016

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

For its upcoming conference in The Big Easy, the ATM Industry Association has assembled a hard-hitting lineup of timely, on-topic workshops, breakouts and…

Wincor to assure ATM availability for Santander subsidiary

January 14, 2016

The company will provide 24/7 monitoring and maintenance for 5,200 machines that make up the bank's ATM network in Mexico.

Nationwide, NCR team to improve ATM availability

December 21, 2015

The British building society will deploy NCR SmartServ Predict in order to anticipate ATM maintenance issues and prevent unnecessary downtime.

Hybrid architecture for ATM networks: It’s music to a CIO's ears!

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

With options, choice, and better use of resources, services at the lowliest ATM can expand in a manner that turns more ideas into greater business value faster.

Gartner predicts speedy migration to Windows 10

December 3, 2015

The prediction bolsters a recommendation by the ATMIA that ATM operators skip Windows versions 8 and 8.1 and jump ahead to Windows 10.

Mobile video solution shows the way to faster ATM fixes

November 30, 2015

Diebold is using the Librestream Onsight video platform over Verizon 4G LTE to improve first-time fix rates, accelerate training and reduce costs, the…

Cosmos expands ATM, payments capabilities with SmartVista

November 30, 2015

The solution consolidates disparate systems into one platform to increase speed to market for new functionalities and products, BPC says.

Zenmonics adds OperationsBridge platform to serve FI clients

November 23, 2015

The company will provide the ESQ product to its customers as a licensed solution for ATM and kiosk fleet management.

Guide looks at next-gen ATM management for omnichannel FIs

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The recently published free guide 'ATM Monitoring Technology for Omnichannel Banking Systems' addresses the benefits and challenges of migration to next-gen…

Europe's YourCash taps TNS for fleetwide ATM communications

November 20, 2015

Terms of the agreement call for TNS to handle the majority of the transactions and communications from the YourCash ATM estate in the U.K., the Netherlands and…

ESQ launches Signature for ATM management systems upgrade

November 19, 2015

The program helps FIs seamlessly transition from legacy ATM management solutions to next-gen ATM management with ESQ OperationsBridge, ESQ says.

ATD teams with Louisiana FCU on ATM outsourcing solution

November 16, 2015

GNO Federal Credit Union has tapped Automated Transaction Delivery for turnkey management of its on- and off-premises fleet.

Chance discovery averts ATM-based data breach

November 13, 2015

Purely by happenstance, a German security researcher recently discovered a flaw in the ATM update systems of Germany's Sparkasse bank.