The 2014 ATM Comparison Guide: Sorting apples from oranges

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Oranges-to-oranges vendor specs help take the guesswork out of determining which models best meet a deployer's needs.

First Data certifies NCR APTRA Interactive Teller

November 18, 2013

NCR Corp. announced that First Data has certified its APTRA Interactive Teller for its network. The certification enables First Data's financial institution…

ATM innovation: Give the people what they want

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Sounds simple enough, but what do people want?

Bitcoin ATM does $100K in transactions in 1st 8 days

November 8, 2013

Two weeks ago, the first Bitcoin ATM went live in Vancouver, Canada. So far, traffic at the machine is encouraging to the ATM's maker, Robocoin.

Wincor World 2014 to focus on branch processes, customer experience

November 8, 2013

Today, the financial services market is dealing with the question of how to implement improved customer service while optimizing the cost position for the bank…

Community banks embracing branch reinvention, too

November 7, 2013

Major U.S. banks have been engaged in branch reinvention for a few years. Now smaller players are beginning to embrace the trend, as well.

New mobile technology helps reduce ATM fraud risk

November 6, 2013

A new service for debit card and credit card issuers aims to improve the safety of payment card transactions through proximity correlation, comparing the…

ATM cardless cash access: Why the QR code matters (a lot) to FIs

A cool customer convenience, yes. But that's just the beginning of the story for the financial services industry.

The UK is betting on the Bitcoin ATM - literally

November 4, 2013

Now there are two ways to bet on Bitcoin: You can buy the virtual currency at today's price and hope to become a Bitcoin millionaire; or you call up your…

Looking for an ATM? Put on your glasses

November 1, 2013

Or more specifically your Google Glass. Banks such as Spain's Banco Sabadell and Ukraine's PrivatBank are already eyeing the technology — Sabadell has created…

Mobile wallets address two pain points for ATM operators

by Kevin Christensen — Vice President, Audit, SHAZAM

It's no secret that ATM transactions have been waning for several years. As as result, today's operators are challenged to find more ways to: a) increase the…

From Russia with love

by Todd Nuttall — CEO of Better ATM Services, Better ATM Services

Leo Tolstoy had it right. A century after his death, I find myself marveling at the stark contrasts in a country still wrestling with the evolving payments…

Back to the future; ATMs still must provide the cash!

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

It's always a treat to return to Sydney, Australia, my former home town, despite having to first pass through immigration and customs and then battle to make…

PrivatBank debuts the 'topless' ATM

October 29, 2013

A news release from PrivatBank reports that the FI has introduced the world's first Android contactless ATM. The machine, called "the black box," does away…

Spotlight on the ATM: regulations, innovations and prognostications

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A Q&A panel discussion sheds light on the ATM industry issues that keep deployers up at night.

Study: The technologies FIs are using to meld self-service and semi self-service

October 23, 2013

In new a new research report, "Interaction and Advice via Evolving Banking Channels," Mercator Advisory Group looks at the practical ways in which financial…

Infosys survey: Banks looking to mobile to lead innovation

October 23, 2013

Banks increasingly feel the need to innovate, according to a new survey, and they're looking to mobile to lead those efforts.

Bitcoin prices rebound after Silk Road closure

October 21, 2013

The digital peer-to-peer currency Bitcoin has seen its price bounce back after a market crash in April. The price on Mt. Gox, the largest exchange, hit $197.4…

How Wells Fargo continuously improves the ATM customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The FI aims to give customers what they want in their ATM and branch experience before they even realize that they want it.

Impressive ATMs

by Mark Smith — VP of Financial Solutions, Kahuna ATM Solutions

ATM manufacturers have enjoyed years of success with models that had only slight modifications in their appearance and functionality. Mostly, the units have…