Source Technologies expands customer base in 2014

December 11, 2014

The company says it has signed more than 100 new customers in 2014 for its transactional kiosk and magnetic ink character recognition printing solutions.

Consumers still prefer mix of banking channels

by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM

Although the Internet remains consumers' top channel for banking, others — including ATMs and the branch — are regaining ground.

Hyosung poll finds half of respondents engaged in branch transformation

December 8, 2014

Banks are investing in advanced technology to reduce costs, increase sales and promote client satisfaction, the ATM-maker says.

Transforming self service: 'It's not a short journey'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A panel of first movers in ATM innovation and branch transformation share some of the learnings they've acquired along the way.

Scotiabank Mexico adds DCC to 1,500-ATM network

December 3, 2014

International MasterCard cardholders can now instantly view, select and manage the conversion to their home currency of Mexican peso amounts dispensed at…

New ATM software lets FIs create a branded omnichannel user experience

December 2, 2014

Open, Web-based software architecture allows the coexistence of traditional functions and switch-independent business services in Wincor's ProFlex4 solution.

TIO wins patent for change-based 'reverse ATM' transactions

December 2, 2014

The patent offers a solution for transactions at a payment kiosk, or 'reverse ATM,' in which a customer must either insert exact change for a payment or round…

Ecuadorian FI extends service to unbanked with cash-recycling ATMs

December 2, 2014

The technology will allow Banco del Pacifico to expand into underbanked regions by reducing the frequency and cost of cash replenishment visits.

Mobile no longer an 'alternative' channel for FIs

When TEB bank of Turkey introduced transaction prestaging via mobile, it drove customer traffic from the branch to the ATM, reducing the burden on staff and…

Video teller technology reaches Hawaiian shores

November 25, 2014

First Hawaiian Bank has become the first FI in the state to offer video teller technology, which it has introduced at its new Waiakea branch

Cardtronics settles NFB litigation over ATM accessibility

November 25, 2014

The company has agreed to establish an 'accessibility center of excellence,' which will develop enhanced voice guidance software for blind customers.

12 months on, bitcoin ATMs are making money

November 21, 2014

Lamassu says that its Bitcoin ATMs have been paying off their initial investments short order, drawing $1,000–$3,000 in gross profits monthly.

FIs looking to invest in upgraded ATMs, new technology in 2015

by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM

EMV readers, e-receipts, touch screens and targeted marketing top the list of ATM features financial institutions want to add, a new report says.

Diebold accommodates self-service, assisted self-service functionality

November 21, 2014

The in-lobby solution helps FIs deliver on their branch transformation and omnichannel software strategies, the company says.

GRG debuts new model intelligent cash recycler in Germany

November 20, 2014

The company says its updated machine features a new look and an improved user experience.

Oregon CU uses technology to turn branches into resource centers

November 14, 2014

Rivermark Community Credit Union is linking physical and online banking to make its member experience faster, easier and more convenient.

Ohio Valley Bank, Hyosung create transformed model for new branch

November 14, 2014

The community bank will implement video banking and other technologies in order to streamline daily branch operations and place additional focus on the…

Glory seeks to counter customers' frustration with self-service technologies

November 14, 2014

The company's newly introduced TellerInfinity device allows the customer to choose how tellers support their transaction.

At BAI Retail Delivery: Redirecting traffic at the branch

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In an omnichannel banking session, panelists discussed universal bankers and pods, migrating transactions to self-service devices, and making customers feel…

NCR Interactive Teller now does double duty as ATM

November 11, 2014

Units at North Shore Bank have been certified for ATM transaction functionality; NCR is nearing certification with other providers, as well.