General
Why ‘smart branches’ are better than ‘cashless branches’
April 18, 2025
In today’s evolving financial landscape, the term “cashless branches” falls short. What’s truly emerging are smart branches—where routine transactions are handled by ATMs and ITMs, allowing staff to focus on high-value advisory services. This model enhances customer experience, reduces costs, and supports digital transformation without removing access to cash.
Financial institutions like PenAir Credit Union, Seacoast Bank, Generations Federal Credit Union, and Renasant Bank are leading this shift. They’re partnering with NCR Atleos to deploy solutions such as ATM as a Service, the Allpoint Network, and interactive teller machines. These tools expand access, improve efficiency, and enable more personalized service. Smart branches offer extended hours, multilingual support, and lower transaction costs—while empowering staff and increasing operational agility.
At NCR Atleos, we help financial institutions meet customers where they are, with the tools they prefer—blending digital convenience with human connection.
About The Sponsor
NCR Atleos
NCR Atleos expands self-service financial access for retailers and financial institutions who leverage our expertise, operational scale, always-on global services and constant innovation to deliver convenient self-service banking.
