White Paper

Next-Gen Video-assisted Banking: Elevating the Customer Experience

January 12, 2026

Presented by

As financial institutions work to find a balance between the challenges of controlling costs and providing the personal service customers have come to expect, Interactive Teller Machines (ITMs) have emerged as a way to combine automation with a personalized touch, bridging the gap between digital convenience and human interaction.

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About The Sponsor

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Diebold Nixdorf

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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