Webinar
Balancing Automation and Human Connection in Self-Service Banking: Integrating Technology with Personal Banking Experiences
Save The Date — February 24, 2026 | 2 PM ET
As financial institutions navigate the evolving landscape of consumer expectations, the challenge lies in delivering efficient self-service solutions without sacrificing the human touch. This webinar explores the transformative role of Interactive Teller Machines (ITMs) in bridging that gap. Attendees will gain insights into the evolution of ITM technology, shifting consumer behaviors, and market trends driving adoption. We'll discuss strategic deployment approaches, operational challenges, and key performance indicators that define success. Real-world perspectives from industry leaders will highlight lessons learned and best practices for scaling ITM networks effectively. Finally, we'll look ahead to emerging innovations—such as video on demand—that promise to enhance personalization and operational efficiency. Join us for a thought leadership session designed to help financial institutions balance automation with meaningful customer engagement.
Meet the speakers
Scott Weston
Sr Manager Advisory Services
Diebold Nixdorf
Scott Weston is a Senior Manager with Diebold Nixdorf's Global Advisory Services, specializing in market, channel, and spatial analytics to optimize client distribution networks. He brings more than 25 years of experience in network optimization, demographic analysis, and sales forecasting. Previously, he led branch and ATM optimization initiatives at Bank of America and helped scale Family Dollar's market research capabilities during a period of rapid store growth.
Ashley Anthony
Sr Solutions Manager - Banking
Diebold Nixdorf
Ashley Anthony joined Diebold Nixdorf in 2021, focusing on ATM software and services that enhance availability, consumer experience, and branch transformation through technology and automation. She brings more than 16 years of IT experience from a financial institution, where she managed ATM and core banking systems during significant growth and acquisitions. Her background provides deep end-to-end process expertise and a strong focus on operational efficiency.
Jimena Valdés-Walls
Senior Vice President of Member Experience
Vantage West Credit Union
Jimena Valdés-Walls is Senior Vice President of Member Experience at Vantage West Credit Union, where she drives growth, innovation, and operational excellence. Since joining, she has helped increase deposits from $1.45 billion to $3 billion and led initiatives such as Interactive Teller Machines to enhance member experience. With prior experience at the University of Arizona and Bank of America, she brings strong expertise in data management, compliance, and multi-branch operations.
Meet the moderator
Bradley Cooper
Editor
ATM Marketplace
Bradley Cooper is the editor of ATM Marketplace. His background is in advertising and writing. He has experience writing for a wide variety of technology beats including kiosks, self-service technology, blockchain, bitcoin and digital signage.
About The Sponsor
Diebold Nixdorf
As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.
