Press Release

Level Four ATM survey reveals "New Services" and "Intergration" are the top priorities for the ATM channel

March 24, 2011

LONDON, UK, March 2011 – Level Four Software, the leading supplier of test solutions for open standards-based ATM software, today announced the results of a global survey aiming to discover what banks and ATM providers view as the key areas of focus for the ATM channel.

The survey revealed that the top priority for ATM industry professionals this year is to integrate the ATM channel with other banking services such as mobile and the internet. Almost half of respondents stated this as their biggest focus, more important to them than executing a multi-vendor strategy, reducing ATM downtime or upgrading to new IT infrastructure. 63 per cent of respondents also highlighted that the biggest change to their ATM priorities has been to increase efforts in bringing new services to market via the ATM.

“Whereas previous years’ results highlighted a focus on reducing ATM downtime, what we’re now  seeing is a shift towards developing the technological capability of the channel in order to offer customers a greater number of services and to a higher standard,” commented Ian Kerr, CEO of Level Four. “While issues such as minimising downtime must not be ignored, these results reflect the advances that banks and ATM providers have made in this area. Having resolved some of the technical glitches through solutions such as automated testing, forward thinking institutions not only see the growing revenue opportunity of the channel, but they also have the capacity to act on it.”

In line with providing greater channel integration and offering increased functionality, the 2011 survey also proved that investment in the ATM channel has increased in the last two years, according to more than half of respondents. The main aims of this investment were clear too: to generate increased revenue and to improve the customer experience at the ATM.

“These results demonstrate what those of us working in the industry have known for a long time. Investment in the ATM channel is increasing and far from competing with new methods of banking such as mobile and online, forward thinking banks and ATM providers see these channels as complementary and are working to bring them together,” continues Kerr. “The ATM remains one of the most used banking services. The key to maintaining customer reliance on the channel, however, will lie in banks and ATM providers being able to successfully manage this increased level of functionality without negatively impacting reliability or availability.” 

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About Level Four
Level Four’s development and testing products have been built to address the needs of ATM deployers seeking to maximize their investment in the ATM channel.

BRIDGE:test is targeted at banks and ATM deployers who are running, or seeking to run, a modern ATM network based on the industry-wide CEN/XFS open standard.  BRIDGE:test provides an enterprise regression test platform to test CEN/XFS based applications in a controlled environment. Customers gain benefits of the breadth of testing and improved quality assurance as well as reduced time to market due to increased testing efficiencies.

ATM Developer is targeted at banks and ATM deployers who are running states & screens protocol controlled applications such as those based on NDC or 912. ATM Developer provide a graphical environment in which customers can maintain the configuration file from creation to validation.

Since 1995, Level Four has built an impressive global customer base of banks and payments processors including, Royal Bank of Scotland, Lloyds TSB, Bank of America, CIBC, VocaLink and Standard Bank of South Africa. Headquartered in Dunfermline, Scotland, Level Four has offices in Dubai and Charlotte, NC, USA. http://www.levelfour.com 

Level Four’s online ATM industry resource: www.atmindustryinfo.com

For more information, please contact:
Nicola Koronka
Hotwire
+44 (0) 20 7608 4673
levelfour 'at' hotwirepr.com